Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Program & Onboarding Coordinator is a blended role, which manages organizational programs while overseeing the onboarding of new clients. This position plans and executes key initiatives, coordinates with stakeholders, and ensures programs meet their goals while simultaneously guiding new clients through orientation and training as well as ensuring their smooth introduction to our services.
**JOB RESPONSIBILITIES:**
+ Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines.
+ Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly.
+ Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction.
+ Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative.
+ Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders.
+ Conduct orientation sessions and organize training for new clients, introducing them to the company's services, policies, and procedures for a clear and positive onboarding experience.
+ Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement.
+ Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness.
**Pay Range for this role is - $50,000 - $53,000
**EDUCATION:**
Bachelor's degree in business administration, marketing, or a related field (equivalent related experience may substitute).
**EXPERIENCE:**
Minimum of 3 years of experience in program coordination and/or client onboarding.
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
+ Strong organizational and time management skills.
+ Excellent communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficiency in Microsoft Excel (data entry, formulas, pivot tables, charts).
+ Familiarity with CRM software and AI tools is a plus.
+ Adaptability to changing priorities and the capacity to handle multiple tasks in a fast-paced environment.
+ Meticulous attention to detail in managing program documentation, tracking progress, and onboarding materials.
+ Strong analytical and problem-solving skills to identify issues, generate solutions, and improve processes continuously.
+ Proactive approach to work.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or
[email protected] .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
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