Aftersales Support Supervisor
Job Description
Job Description
Aftersales Supervisor
Mobile, AL |
Monday–Friday, 7:00 AM–4:30 PM
Compensation: $50K–$65K/year DOE + Full Benefits (Medical, Dental, Vision, 401K w/ match, PTO, Paid Holidays, Life Insurance)
We're seeking an experienced Aftersales Supervisor to lead a high-performing customer support and order fulfillment team. This role is ideal for a hands-on leader with a passion for operations, coaching, and delivering exceptional customer experiences.
Key Responsibilities:
Manage and develop a customer service/call center team
Monitor KPIs, resolve escalations, and improve processes
Collaborate cross-functionally with sales, operations, and leadership
Provide performance feedback, training, and coaching
Oversee call flow, scheduling, and aftersales support systems
Qualifications:
3+ years in call center or customer operations management
Strong leadership, communication, and problem-solving skills
Experience with KPIs, reporting, and team development
Proficient in MS Office and customer service software
Ready to lead a motivated team and make an impact? Apply today to join our growing company! Apply now at
About Snelling:
Although Snelling has been known across the nation since 1951, our Mobile office is a locally owned and operated, award winning branch leveraging nearly 70 years of proven performance.
Our job is to match exceptional people with exceptional opportunities. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.
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