Customer Service Representative

Job Description

Job Description

Salary: $15 to $18 Hourly

Insurance Customer Service Representative (CSR)

Location: Foley, AL

At South Shore Insurance, were not your typical insurance team. We take pride in helping our customers protect what matters most and we do it with teamwork, integrity, and great energy. As our new Insurance Customer Service Representative (CSR), youll be the friendly face (and voice!) helping clients with their insurance needs while supporting our producers and keeping things running smoothly behind the scenes.

Please complete this short survey when applying:

What Youll Do

• Be the first point of contact for our retail partners and clients, providing fast, friendly, and accurate service.
• Prepare and submit applications for new and renewal business.
• Enter and manage policy details in
  AMS360.
• Process endorsements, cancellations, and updates according to training and company guidelines.
• Support the team with reports, inspections, and policy audits.
• Keep organized, detailed client records that make everyones life easier.
• Jump in to help wherever needed because teamwork makes the dream work!

What You Bring

• High school diploma or equivalent (college degree preferred).
• 2+ years of customer service experience (insurance experience a bonus).
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail, organization, and follow-through.
• A calm, professional attitude even when things get busy.
• Excellent communication skills and a knack for helping people.
• A collaborative spirit you like being part of a supportive team.

Physical Requirements

• Ability to sit or stand for long periods.
• Frequent use of hands and computer keyboard.
• Ability to read and work from a computer monitor for extended periods.

Why Youll Love Working Here

• A team that values collaboration, growth, and good humor.
• A company thats growing with opportunities to grow with us.
• Meaningful work that helps people feel secure and supported.

EEO Statement

South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.