Customer Experience Inside Sales Representative

Job Description

Job Description

Description:

About Us

At Ridgeline Roofing & Restoration, we are committed to delivering an exceptional customer experience from the very first interaction. Our call center plays a critical role in connecting homeowners with our sales and project teams, and we foster a high-energy, accountable, and team-focused environment where performance and professionalism are valued.

About the Role

The Customer Experience Inside Sales Representative is the first point of contact for potential customers and a key driver of our sales pipeline. This role is responsible for handling inbound and outbound calls, delivering a positive and professional customer experience, and consistently setting qualified appointments for our sales and project teams.

This is a performance-driven, inside sales role ideal for someone with an outgoing, confident personality who enjoys engaging with people and initiating conversations through outbound calls. Clear expectations and accountability are tied directly to appointment-setting performance.

Our call center operates 7 days a week , with shifts scheduled between 7:00 AM and 7:00 PM . Schedule flexibility, including evenings and weekends, is required.

Key Responsibilities

Customer Experience

• Deliver a friendly, energetic, and professional experience on every call
• Build rapport quickly through confident and engaging communication
• Establish trust and clearly guide customers through next steps
• Address customer questions and objections with professionalism and clarity

Inside Sales & Appointment Setting

• Handle inbound calls, texts, and digital leads promptly
• Make high-volume outbound calls daily to assigned leads and follow-up lists
• Confidently ask for and secure appointments
• Accurately qualify leads and schedule appointments according to company guidelines
• Confirm and document all appointments within the CRM

Accountability & Performance

• Meet or exceed individual appointment-setting goals
• Maintain required outbound call volume and activity levels
• Take ownership of assigned leads and follow-up tasks
• Maintain accurate and detailed CRM documentation
• Participate in coaching, training, and performance reviews

Team & Operations

• Follow established scripts, processes, and quality standards
• Communicate clearly and effectively with leadership and sales teams
• Contribute to a positive, high-energy call center culture

Qualifications

• Outgoing, confident personality with strong phone presence
• Enjoys engaging with people and initiating conversations
• Comfortable making outbound calls and asking for the appointment
• Strong communication and listening skills
• Goal-oriented with a high level of accountability
• Reliable attendance and schedule flexibility
• Basic computer skills and CRM proficiency

Preferred Experience

• Inside sales, appointment setting, or call center experience
• Customer service or customer experience background
• Experience working in a performance-based environment

Compensation & Benefits

We offer a competitive compensation package, including:

• Hourly pay
• Performance-based bonus opportunities tied to appointments set, activity, and overall performance

Job Type

Full-time

Work Location

In-person (Call Center)

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Retirement plan+