Ophthalmic Technician, Baldwin County

Job Description

Job Description

Title: Ophthalmic Technician, Baldwin County Clinics

Start or grow your healthcare career while helping save sight and improve lives — we’ll support you every step of the way.

Department: Clinical

Reports to: Lead Ophthalmic Technician

FLSA: Non-Exempt (Hourly)

Job Type: Full-time, 40 hours per week. On-site with the ability to regularly travel to satellite clinics.

About Us:

At Retina Specialty Institute and Southern Eye Group we are dedicated to preserving and improving the gift of sight. As growing leaders in the field of ophthalmology, we utilize cutting-edge technology and the latest advancements in healthcare to provide exceptional care to our patients. Our commitment to excellence drives us to prioritize patient care above all else, ensuring that each patient receives the highest standard of treatment. We believe that by saving sight, we are not only preserving vision but also enhancing lives. Join our team and be a part of our mission to make a difference in the lives of our patients every day.

General Purpose of Job/Summary:

We welcome both experienced ophthalmic technicians and individuals eager to begin a career in eye care. If you have a passion for patient care, strong attention to detail, and the ability to thrive in a fast-paced clinical environment, we will provide the training and support to help you succeed. Whether you are a seasoned professional or new to the field, your role will be essential in delivering outstanding care to our patients. As an ophthalmic technician, you will assist our physicians in delivering high-quality eye care by performing clinical tasks, conducting preliminary eye exams, and supporting diagnostic procedures. If you are looking for a fulfilling career where you can make a meaningful impact on patients’ lives, we encourage you to apply.

Essential Duties and Responsibilities:

• Provide compassionate patient care while ensuring an efficient clinic flow (by triaging patients according to company guidelines).
• Conduct technical workups, take patient medical histories, and document data in the electronic medical records (EMR) system.
• Administer eye drops and medications under physician instruction.
• Prepare and sanitize equipment and examination rooms between patients; follow all practice policy standards for sanitation, sterile technique, and infection control.
• Assist physicians with laser procedures, minor surgeries, and examinations.
• Respond to phone calls concerning ocular emergencies, patient care questions, and prescriptions.
• Educate patients on follow-up care, procedures, and eyewear use.
• Communicate with patients regarding appointments, treatments, surgery scheduling.
• Perform or assist with specialized diagnostic tests and refractions.
• Support patient and physician needs by coordinating with multiple teams across clinic locations.

Qualifications:

• High school diploma or equivalent.
• Must be willing and able to regularly travel to satellite clinics.
• Strong willingness to learn and ability to adapt to a fast-paced medical environment,
• Excellent communication and customer service skills.
• For Experienced Technicians:
  • At least two years of experience as an ophthalmic assistant.
• Preferred: Associate’s degree or higher; bilingual is a plus.

Required Skills & Abilities:

• Professional, composed demeanor with a patient-focused attitude.
• Strong problem-solving skills and ability to take initiative.
• Ability to remain calm and professional in situations of high pressure, stress, and/or emotion.
• Detail-oriented with excellent organizational skills.
• Dependable and punctual with a strong work ethic.
• Demonstrated proficiency with technology.
• Friendly, helpful team player with a positive attitude.
• Able to compassionately connect with patients to establish confident, trusting patient relationships.

Offered Benefits:

• Competitive salary, commensurate with experience.
• Health, dental, and vision insurance.
• Life insurance, disability coverage, and ancillary benefits offered.
• 401k eligibility with company match.
• Paid time off and holidays.
• Opportunities for professional development and certification.
• Friendly, upbeat, and supportive work environment.

Equal Opportunity Employer:

Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. It is the policy of our companies not to discriminate on the basis of age, color, sex, disability, national origin, race, religion, gender identity, sexual orientation, veteran status or any other characteristic protected by law.

Physical Requirements and Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue burden.

The role requires the ability to lift and carry equipment up to 50 pounds, as well as frequent walking, standing, bending, and climbing stairs/ladders during office inspections and maintenance activities. Regular travel to multiple office locations is also required. The work predominantly takes place in a fast-paced, climate-controlled medical office with moderate noise levels.

Other Duties:

This job description provides an overview of key duties but is not all-inclusive. Responsibilities and tasks may evolve over time, and adjustments may be made as needed, with or without prior notice.