Front Desk Manager Turquoise Place
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
The Front Desk Manager is responsible for supporting the Front Desk, team by ensuring a high level of team and guest satisfaction, maintaining a safe and productive work environment, and promoting Spectrum values. Job Duties:
- Supervise the Front Desk team to include scheduling, hiring, training, discipline, etc.
- Oversee preparation of daily activities/duties of Front Desk.
- Oversee the completion of checklists; audit checklists for accuracy
- Ensure guest arrival/departure information is prepared.
- Assist team with checking guests in/out and other duties as needed
- Audit daily reports from Front Desk to ensure proper check/cash handling and daily reports are balanced
- Ensure that calls are answered promptly and courteously.
- Assist with problem resolution
- Maintain good communication between departments
- Perform other duties as assigned
- Minimum of 2 years of Front Desk experience, required
- Minimum of 1 year of supervisory/management experience, required
- Must possess excellent written and verbal communication.
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
- Must have excellent team leadership and developmental skills
- Must be able to encourage a positive attitude in all team members.
- Must be able to stand/walk for entire shift
- Must be able to bend, stoop, kneel, crouch
- Must be able to lift/move up to 25 lbs. as needed
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