Team Leader

Role Summary:

Team Leaders are mainly operational. Team Leaders spend nearly all their time in a position, with a few administrative duties. A Team Leader is expected to develop their verbal, written, and electronic communication skills, organizational and follow-up skills, and ability to prioritize, solve problems, and share in achieving the store’s vision and goals.

Additionally, Team Leaders may be selected to assist Directors or Senior Leaders in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership, providing an additional opportunity for growth.

Key Expectations:

• Lead and model the RSA/Daphne vision and mission.
• Lead, train, and support the 3 focus areas of the “Winning Hearts” everyday strategy: “Great Food, Fast & Accurate Service, and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile Service, and the HEARD model.
• Support and influence the restaurant’s overall operational and financial goals.
• Work flexible work schedules to support the restaurant’s operations and guest demands.
• Strictly adhere to all Company policies and procedures.
• Hold themselves and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies.
• Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
• Ensure that Team Members follow recipes to prepare all orders accurately.
• Ensure that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Must be certified in all Pathway Modules.

Development:

• Support a culture of recognition by presenting team members with an “F Card” if they exemplify the RSA/Daphne Vision and Mission Statements.

Leadership Skills

• Must possess leadership traits that Chick-fil-A seeks in future Leaders.
• Character – aligns with Chick-fil-A values
• Chemistry – the relationship builder, coaches others to perform
• Competency – results-oriented, systems thinker, quick study
• Servant Leader, team-oriented with a passion for people and world-class service

Minimum Requirements:

• Minimum 1 year Chick-fil-A experience.
• Minimum 3 shifts per week, including at least one closing shift and Saturday availability.
• References include 2 members of the leadership team (Director, Coordinator, or Senior Leader level, and 1 personal reference not related.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.