Guest Experience Specialist

Job Description

Job Description

Position Description: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.

How Game Guides Serve Our Guests and Our Team:

• Enthusiastically greeting every single guest
• Leading groups of 2-12 guests in fun, friendly conversation
• Collecting information and making meaningful connections with our guests
• Enthusiastically explaining TEG and the rules of the game
• Using Game Guide software to monitor games and give teams clues and hints
• Giving a recap of the experience in the outro
• Demonstrating operational excellence by:
• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and the building
• Restocking inventory
• Completing necessary reports
• Immediately and graciously resolving service failures

How Guest Experience Specialists Serve Our Guests and Our Team:

• Enthusiastically explaining our games and efficiently facilitating interactions in the lobby by:
• Checking in guests
• Making groups of 2-50 feel welcome, cared for, and excited for their escape game
• Coordinating reservation start times with a Team Leader
• Answering the phone
• Accurately booking reservations

Job Requirements:

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

Knowledge, Skills, and Abilities:

• Genuine love for serving others
• Flexibility, humility, and teachability
• Quick and effective decision-making abilities
• Creative problem solving
• Basic computer skills

Why TEG?
Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.

Pay: From $14.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person

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