Product Complaint Investigator

PRODUCT COMPLAINT INVESTIGATOR

The Product Complaint Investigator will be responsible for investigating customer product complaints.

RESPONSIBILITIES:

• Perform product complaint investigations on reported product failures; conduct technical review of reported product complaint information; identify and document the root cause of failure
• Review, document, and update the Retorts & Concessions database
• Perform quality checks of Customer Complaint records
• Follow the stock check processes and protocols to assist in the completion of product investigations
• Document and maintain company customer product complaint investigations and reporting

  requirements

• Initiate the verification of materials testing
• Assist in the compiling, distribution, collection and reporting of data for product field corrections
• Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of customer complaint and quality system records, hardcopy as well as electronic
• Maintain proper storage of customer complaint investigations

REQUIREMENTS:

• Bachelors Degree preferred and/or 3 years or more of relevant work experience
• One year’s experience in a documentation or records management role or function required
• Strong attention to detail required
• Microsoft Office Suite required including Outlook, Word, and Excel

Benefits:

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family