EXPRESS DEPARTMENT MANAGER

Job Description

Job Description

The Express Service Manager oversees the daily operations of the Express/Lube Service Department, ensuring fast, high-quality vehicle maintenance while delivering an exceptional customer experience. This role is responsible for managing technicians and advisors, maintaining productivity and profitability, and upholding dealership and manufacturer standards.

Key Responsibilities

• Manage and supervise the Express Service Department, including express technicians and service advisors

• Ensure efficient workflow to meet express service time standards (oil changes, tire rotations, inspections, light maintenance, etc.)

• Monitor productivity, efficiency, and quality control to maximize customer satisfaction and profitability

• Train, coach, and develop express technicians and advisors to improve performance and retention

• Maintain a safe, clean, and organized work environment

• Ensure compliance with dealership policies, manufacturer guidelines, and safety regulations

• Monitor inventory levels for express service supplies and coordinate ordering as needed

• Handle customer concerns or escalations promptly and professionally

• Collaborate with the Service Manager and other department leaders to improve processes and service performance

• Track and report key performance indicators (KPIs) such as hours per RO, throughput, CSI, and sales metrics

Qualifications

• Minimum of 2–5 years of automotive service experience (express/lube experience preferred)

• Prior supervisory or management experience in an automotive service environment preferred

• Strong leadership, communication, and organizational skills

• Ability to work in a fast-paced, high-volume environment

• Customer-focused mindset with problem-solving abilities

• Basic computer skills and experience with dealership management systems (CDK, Reynolds, or similar preferred)

• Valid driver’s license with a clean driving record

Physical Requirements

• Ability to stand, walk, and move throughout the service department for extended periods

• Ability to lift up to 50 pounds

• Comfortable working in a shop environment with noise, fumes, and varying temperatures

Compensation & Benefits (Optional Section)

• Competitive salary and/or commission structure

• Health, dental, and vision insurance

• 401(k) with company match

• Opportunities for advancement within the dealership

late