Infrastructure Engineer - Cloud
- Review proposed application/solution architecture for newly onboarded products.
- Ensure that all cloud solutions follow internally defined security and compliance controls.
- Create, implement, and assist in the development of scripts to automate everyday operations.
- Assist with major IT environment upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations.
- Analyzes and resolves technology and end user incidents during standard business hours or on-call rotations; Monitors issue resolutions and collaborates with the engagement teams and engineers when necessary to resolve and apply fixes. Identify root causes, document problems, and implement preventive measures.
- Assists with special projects and initiatives such as the ITS CTO annual project; Plans and execute on major milestones.
- Provides input and recommendations on new potential technology solutions based on research and analysis.
- Maintains standard operations procedure documentation.
- Performs other job-related duties as assigned.
- Participates in the on-call rotation providing 24x7 support.
- Hands on experience providing day-to-day support for GCP services, including Compute Engine (VMs), Cloud Storage, IAM, and some Networking (firewall troubleshooting).
- Continuously build GCP platform knowledge and apply learned capabilities to strengthen the offering over time.
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- Network Management
- Incident Management (Following ITIL Model)
- Server Deployment
- Firewall Support
- Technology & Infrastructure
- Compliance & Security Standards
- Patch Management
- Layer 1 security guardrails across all Cloud Service Providers
- Identity Access Management
- Communications
- Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
- Minimum 5 years of experience supporting IT Infrastructure environments.
- Implement security controls, enforce policies, and review proposed architectures for newly onboarded products to ensure compliance.
- Write and implement scripts to automate daily operations and assist with IT upgrades, performance tuning, and business integrations.
- Resolve technology/user incidents, identify root causes, and implement preventative measures while maintaining standard operating procedures.
- Experience with automating tasks using scripting tools. (PowerShell, Terraform , GCP Deployment manager, etc.)
- Knowledge of modern compute technologies, containers, serverless and PaaS technologies.
- Hands-on experience with designing and deploying Cloud Services (IaaS, PaaS and SaaS)
- Knowledge of Cloud networking and routing and traditional network, firewalls and load balancers, and hub-spoke models.
- Knowledge of the design and deployment of dynamically scalable fault-tolerant, reliable, and highly available applications.
- Understanding of the Federal Government compliance requirements a plus.
- Strong written and verbal communication skills with the ability to present and collaborate with business leaders.
- Knowledge of information technology and enterprise architecture best practices
- Experience working in a team-oriented, collaborative environment
- Google Cloud Certification - Associate Cloud Engineer (ACE)
RITM10532803
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