Travel Help Desk Analyst

Job Description

Job Description

Job Summary:

The Travel Help Desk Analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel related issues.

Position Responsibilities:

• Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service
• Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers
• Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel
• Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules
• Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required
• Capture and generate daily system issues and metrics
• Provide daily coordination and reconciliation of issue status
• Expand data collection and metrics reporting as new requirements emerge
• Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution
• Conduct various monthly travel quality assurance reviews
• Complete required and directed periodic travel reports to identify errors, anomalies and statuses, and make necessary travel corrections and updates
• Develop and provide classroom and virtual training for required travel tools

Experience Requirements:

• Experience with the Defense Travel System (DTS)
• Working knowledge and understanding of DoD Travel Policies and Regulations
• Excellent written and verbal communication skills
• Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person)
• Capable of performing financial analysis and generating executive summary reporting
• Prior MDA experience is desired but not required
• Active US Security Clearance required

Educational Requirements:

• BA/BS in a related field and 5 years' experience, or
• MA/MS in a related field and 3 years' experience

Vali, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.