Helpdesk Support Specialist

Description

Job Description

The primary function of all our client's IT Support roles is to provide the field with what they need to move units

while safeguarding the integrity and security of the company's IT infrastructure and environment. IT Support

Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting,

communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to,

commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,

AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions,

hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

EXPERIENCE –

3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have

working knowledge of Windows and related O365 platform software, an understanding of standard network

architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT

issues ranging from acute, single user impact to multi-layer enterprise network operations.

Job Description

The primary function of all our client's IT Support roles is to provide the field with what they need to move units

while safeguarding the integrity and security of the company's IT infrastructure and environment. IT Support

Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting,

communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to,

commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,

AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions,

hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

EXPERIENCE –

3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have

working knowledge of Windows and related O365 platform software, an understanding of standard network

architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT

issues ranging from acute, single user impact to multi-layer enterprise network operations.

SPECIALIZED SKILLS –

Proven ability to operate as a primary contact for a wide range of IT support issues.

Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.

Ability to digest, understand and apply new technical information and concepts quickly.

Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical

acumen for the purpose of organizing efforts to resolve issues.

Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,

ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,

Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.

Skills

Help desk support, Help desk, Troubleshooting, Active directory, O365, Remote support, Customer service, Technical support, Office 365, Service desk, Ticketing system, Phone support, Servicenow, Application support, powershell

Top Skills Details

Help desk support,Help desk,Troubleshooting,Active directory,O365,Remote support,Customer service,Technical support,Office 365,Service desk,Ticketing system,Phone support

Additional Skills & Qualifications

This is a contract-to-hire and is onsite turning more to hybrid after conversion to perm

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Birmingham, AL.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Birmingham,AL.

This position is anticipated to close on Jan 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.