Front Desk Care Access Associate

Job Description

Job Description

USA Health Front Desk Care Access Associate
Fairhope, Alabama
Clerical
8:00am-5:00pm
Monday-Friday
Temporary, potentially long-term


Job Description

Responsibilities
Serves as the primary entry point personnel for our patients, visitors, and families that enter the USA Health clinics; demonstrates a high level of service excellence in their interaction and support of the Care Access Department; performs a variety of functions in support of the day-to-day clinic workflow to include: registration, check-in, and discharge activities; scheduling appointments; coordinating ancillary appointments; providing initial patient facing triage; coordinating follow up appointments; verifying and updating registration information as necessary; scanning of health record documents, and collecting time of service payments; employs excellent customer service skills; ensures smooth patient flow; reviews clinic schedule daily, follow proper check-in and discharge protocol; obtains patient demographic information and insurance information; following registration standards of USA Health; provides general patient services; responds to patients’ needs and concerns as appropriate; investigates complaints and works with office manager to find solutions; collects co-payments, prior balances, and other payments as deemed necessary; runs end of batch, supports other Care Access responsibilities as necessary related to pre-service functions; works EligibilityPlus work list, televox reports, and cancellation/wait list call backs; schedules all follow up appointments consistent with patient needs and clinic scheduling guidelines, to make it easy for the patients; provides associated discharge paperwork, follow up instructions as necessary to patients; maintains current and accurate system by entering canceled and rescheduled appointments when necessary; coordinates and schedules ancillary appointments and consult appointments as needed in coordination with follow ups; answers general telephone inquiries in a professional, courteous, and efficient manner according to USA I.D.E.A.L. customer service standards; directs calls as appropriate; communicates information on USA Health programs to patients, referral agencies, University departments, physicians and the community; supports the needs of the caller as appropriate; communicates basic information to patients and customers such as insurance, parking, driving directions.; assists in orientating and training Care Access Associates; reviews email daily to stay current with clinic communication; maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area; informs site leadership when necessary office supplies and forms are running low; sorts and distributes faxes and mail on a daily basis; ensures daily functioning of office equipment, and reporting malfunctions if necessary; utilizes on-line resources as required according to clinic practice and within USA Health guidelines; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Qualifications
High school diploma or equivalent and one year of clerical experience in an access center, customer service, or healthcare setting. Experience with Electronic Medical Records is preferred. Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience.

Equal Employment Opportunity/Affirmative Action Employer
USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.

Company Description

About Long's Human Resource Services

At Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.

Company Description

About Long's Human Resource Services\r\n\r\nAt Long’s, our people are our greatest asset. We’ve been serving Mobile and Baldwin Counties – and the entire Gulf Coast area – since 1948. With this experience, we bring unparalleled knowledge of the area markets, and this knowledge translates to the best possible job fit for companies and employees.