Tier 3 Desktop Support

Job Description A Tier 3 Desktop Support person acts as a subject matter expert and often collaborates closely with other IT teams (e.g., server administrators, network administrators, devops) to resolve the most challenging technical problems. This person needs a broad and deep technical skillset, combined with strong analytical and communication abilities. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements -5-7+ years of experience in a desktop support role handling windows configuration, deployment, and admin for client and server. -Previously handling 20+ tickets daily -Proven experience of Root Cause Analysis - Advanced hardware troubleshooting (desktops, servers, printers, mobile devices o Microsoft Certified: Azure Administrator Associate o CompTIA Network+, Security+, or Servero Cisco Certified Network Associate (CCNA) o ITIL Foundation (for ITSM best practices) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].