Warranty Supervisor

Job Description

Job Description

Legacy Warranty Supervisor

Signature Homes is a 100% employee-owned company operating in both Birmingham, AL and Nashville, TN. Our mission as a company is to enhance the lives of our homeowners by creating great communities, understanding their lifestyles, and providing a world class building experience. We are a company full of passionate, hard-working people that focus on teamwork, serving our customer, and constantly innovating our product.

Signature Homes is currently looking for a Warranty Supervisor in our Birmingham, AL market. This role plays a critical role in maintaining our commitment to quality and homeowner satisfaction with our legacy communities . The primary responsibilities will include managing routine warranty issues, coordinating repairs, overseeing vendor work, and ensuring all warranty service meets Signature Model Home standards. This is a boots on the ground position, in our legacy communities.

Job Responsibilities:

• Assess homeowner reported issues to determine warrantability.
• Coordinate and schedule approved repairs directly with homeowners during service appointments.
• Submit detailed work order requests and ensure accurate documentation.
• Personally supervise scheduled repairs to ensure timely completion and Signature standards are met.
• Maintain responsibility for all homeowner communications and follow-up during the repair process.
• Vendor and invoice management for legacy communities, approve and code vendor invoices for warranty repairs.

Qualifications:

• High School Diploma or GED
• 5+ years of general construction background is required, with a strong understanding of residential building practices, trades, and construction terminology.
• Proven ability to assess construction issues and determine appropriate warranty actions.
• High attention to detail and a commitment to quality workmanship.
• Comfortable supervising on-site repair work and ensuring it meets established quality standards.
• Proficient in computer use, including data entry in ERP systems, scheduling and managing appointments in Microsoft Outlook, and communicating professionally via email with homeowners and trade partners.
• Valid driver’s license and reliable transportation required.

The ideal candidate will be self-motivated, highly detail-oriented, and possess exceptional time management skills. They must also demonstrate the ability to communicate effectively and professionally with homeowners, subcontractors, and builders.