Account Executive - Property & Casualty (Remote)

Account Executive - Property & Casualty (Remote)

Department: Sales & Business Development

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Brooke Gracious

Compensation: $120,000 - $130,000 / year

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting- edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

We are on the lookout for an experienced Account Executive. In this client‑facing role, you will be responsible for service delivery excellence, client retention, and organic growth across a portfolio of Property & Casualty (P&C) TPA clients . This role serves as the primary relationship owner, ensuring high-quality claims service, identifying expansion opportunities, and driving long-term client value.

This position partners closely with Claims Operations, Actuarial, and Business Development to deliver tailored solutions that meet client needs while supporting Davies’ growth strategy.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned TPA P&C clients
• Build strong, trust-based relationships with key client stakeholders
• Lead regular stewardship meetings, QBRs, and performance reviews
• Ensure client expectations, SLAs, and KPIs are consistently met or exceeded

Service Delivery Oversight

• Partner with internal claims leadership to ensure high-quality claims handling and operational execution
• Monitor service metrics, identify trends, and proactively address issues
• Advocate for clients internally while maintaining alignment with business goals
• Drive continuous improvement initiatives across accounts

Client Retention & Growth

• Own client retention strategy and proactively mitigate risk of attrition
• Identify and drive organic growth opportunities (cross-sell, upsell, new lines of business)
• Partner with Business Development on renewals and expansions
• Contribute to revenue growth within existing accounts

Financial & Contract Management

• Support pricing discussions, contract renewals, and scope changes
• Monitor account profitability and ensure alignment with financial targets
• Partner with finance and leadership on forecasting and revenue tracking

Cross-Functional Collaboration

• Work closely with Claims, Actuarial, SIU, and Operational teams
• Align internal stakeholders around client priorities and delivery expectations
• Support onboarding of new clients and expansion implementations

Skills, knowledge & expertise

• 7–12+ years of experience in P&C insurance, TPA, or claims services
• Strong background in client management / account management
• Deep understanding of claims operations (WC, Liability, or Property preferred)
• Proven success in client retention and growing existing accounts
• Experience leading client meetings and executive-level discussions
• Strong analytical and problem‑solving skills
• Bachelor’s degree preferred

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non‑exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short‑term and long‑term disability plans, providing essential financial protection for you and your loved ones.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workforce that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]