Service Management Administrative Support

Job Description

Job Description

SERVICE MANAGEMENT ADMIN SUPPORT (REMOTE)

Company Overview

GLS, established in 1998, is a quickly-expanding managed service provider. The GLS Service Management Department works as advocates for our customers to ensure they are being provided excellent care by ensuring internal processes are being followed, identifying and remediating gaps in processes, addressing customer inquiries, and maintaining relationships internally as well as with customers, partners, and vendors.

Job Summary

This remote entry-level position, based in Charlotte, North Carolina, provides varied and complex administrative support by applying data analysis and clerical skills in support of the service management department. This position provides successful applicant with a unique opportunity for skill-growth and advancement. Duties include: data gathering, basic incident/ticket analysis, compilation of various internal and external-facing reports, basic correspondence with customers and vendors, internal database information updates, meeting scheduling, and other miscellaneous duties as assigned.The primary responsibility of this role is to develop and compile professional, reliable reports based on collected data from internal systems.

Responsibilities and Duties

• Pulling data from internal tools and databases.
• Gathering and analysis of data pulled to compile reports that paint a clear and accurate picture of the data gathered.
• Distribution of reports by assigned due dates.
• Collaboration with peers to determine best assignment distribution.
• Communication of issues observed to relevant internal stakeholders.
• Attending and scheduling meetings as needed.
• Application of acquired departmental knowledge and organizational operations to make day-to-day decisions and accomplish position requirements.
• Other miscellaneous duties as required.

Candidate Need-to-Haves

• A strong work ethic and a positive attitude.
• Ability to consistently exercise independent judgment and employ critical thinking and reasoning skills to perform duties required of the position.
• Ability to communicate professionally, clearly, and effectively via written and verbal methods.
• Capability and willingness to adapt to a changing environment.
• Be detail-oriented and results-driven.
• Curious nature with a knack for learning and analysis.
• Strong time-management and organizational skills.
• Ability to prioritize effectively.
• Ability to effectively summarize information, ensuring only critical points are included.
• Ability to work independently as well as function well as part of a team.
• Must have proficiency with MSOffice suite, specifically with Excel.

Candidate Nice-to-Haves

• Experience in a technical field, preferably in Telecom.
• Basic understanding of simple networks.
• Excel certifications.
• Customer service experience in a professional setting.
• Technical aptitude.