Social Service Coordinator- PT Family

Social Services Coordinator - Family
Department: Impact and Service Delivery
Reports to: Regional Lead SSC/Regional Associate Director

Job Summary:
To facilitate services that will positively enhance the quality of life for affordable housing
residents and neighboring community members, an environment which promotes cultural
appreciation and a commitment to diversity, resident involvement to enhance a safe and
positive living environment including the coordination of activities and services that will prevent
and reduce vandalism, crime and illegal activity within the complex and surrounding community.

To implement programs and services aimed at promoting Better Tomorrows’ five - core focus
areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness, and
Social and Community Engagement.

Duties/ Responsibilities:

• Facilitate or coordinate the following programs, activities and social services for children and adults utilizing community resources and agencies:
  • Out-of-School Time Programs (After-school & Summer Program) using BT curriculum or coordinate partnerships with community agencies to supplement program
  • GED Preparation, and other resident education programs focused on educational achievement and engagement
  • Job Readiness programs and financial literacy to promote economic stability and self-sufficiency including resume assistance and technical/computer skills programs
  • Health and wellness programs and seminars to promote physical and mental health and general well-being
  • Social Engagement events including but not limited to Neighborhood watch, holiday events, and any other program focused on developing safe and strong communities
  • Additional programs and services based on community needs and compliance
• Engage and develop community partnerships and/or volunteers to facilitate or support
  any required programming
• Lead any on-site food distribution programs including food banks, hot meals, or any
  other food donations to ensure all residents have accessible food resources
• Create service goals and plans with residents and support residents to achieve those
  goals while monitoring progress, including conducting wellness checks
• Develop and utilize resource files for making referrals for residents in need of specific
  services. To provide follow-up when referrals are made.
• Daily use of data systems to track case management progress, demographic
  information, and monthly program attendance.
• Publish and distribute monthly community newsletters and calendars to all residents door to door.
• Limited fund development to supplement programs through grants, donations and
  partnerships.
• Provide great customer service to partner property management company including
  assisting with helping residents comply with lease requirements including healthy homes
  referrals.
• Manage, track, and use site budget by following BT financial procedures
• Provide technical assistance to resident associations.
• Engage volunteers and community partners.
• Attend mandatory training/conferences as required by site compliance. This may require overnight stays, but notice will be provided.
• Flexibility in working evenings and/or weekends to accommodate working families.
• All other responsibilities deemed necessary by Better Tomorrows’ manager.

Required Skills/Abilities:

• Proficiency in Google Suite, Microsoft office suite, and other computer software programs
• Expert Level Written Verbal Communication Skills
• Advanced Level Project Planning Skills and Knowledge

Education and Experience:

• Minimum three (3) to five (5) years’ work experience in Social Service Delivery
• Bachelor’s degree in Social Work, Education or related field is preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.