Field Service Specialist

Job Description

Job Description

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work , Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit

As a Field Service Specialist, Here's What You'll Do:

Deliver exceptional customer service by providing on-site mobile repairs at customer facilities. This will be accomplished through quality workmanship and meeting AAR requirements while providing accurate industry-standard formatted billing.

Role and Responsibilities:

• Successfully complete, perform, and maintain the Field Service Technician job functions.
• Perform Air Brake diagnostic testing, address findings, and qualify brake systems per AAR specifications.
• Perform mechanical defect inspection.
• Perform basic pre, in-process and post freight car inspections and repairs.
• Proficiently use AAR field manual and associated regulatory materials.
• Capable of repairing and reconstructing railroad damaged railcars using written instructions, drawings, and acquired institutional knowledge.
• Successfully complete this positions “Education/Formal Training” requirements.
• Wear PPE in appropriate areas

Here's What it Will Take to be Successful in this Role:

• High school diploma or General Education Degree (GED)
• Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management
  • • AAR Billing Repair Card for Interchange Rules
    • Car Air Brakes (chalk talk two)
    • Guide to Freight Car Air Brakes course
    • Air Brake training course

Skills

• Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player
• Effective listening skills
• Highly effective communication skills verbally and in writing.

Language skills : Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.

Mathematical skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning skills Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands

Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet. Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms. Lifts, carries, and sets up equipment and components that weigh up to 50 lbs. Employee must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time.

• Ability to perform air brake testing
• Ability to operate Welding Equipment
• Ability to operate electrical and pneumatic tools
• Ability to operate heavy equipment (Cranes, Jacks)
• Ability to operate Forklifts, Mobile Service Trucks, Boom Lifts
• Required valid driver’s license, and ability to drive Company vehicles when necessary.
• Ability to travel within established 200-mile region.
• Ability to travel for an extended period of time

Working Conditions

Work will be performed outdoors and indoors in all types of weather, on and around heavy equipment. The employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate to loud. May be required to work overtime and/or varied shifts to meet the demands of the business.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

In Sasser’s employee-driven, opportunity-based culture, our employees help chart the course for our success. That is the reason that we believe that the most important investment we'll ever make in our business is you. Sasser employees enjoy a competitive benefits program that:

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Provides paid vacation time (tiered based on tenure), as well as personal time off
• Provides 10 paid holidays annually
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Provides a confidential Employee Assistance Program
• Provides training and tuition reimbursement
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.