Community & Platform Operations Manager

Job Description

Job Description

Job Overview:

We're seeking a dynamic Community & Platform Operations Manager to oversee our digital ecosystem, combining e-commerce management, community engagement, and platform operations. This role at REV will be instrumental in creating meaningful connections while ensuring our technical infrastructure runs smoothly. This position begins as a 1099 contract with the intention to convert to full-time employment.

What You'll Do:

Community Experience Design

• Architect and manage engagement flows in the REV Network (forums, comments, interactions, DMs, recognition)

• Collaborate with content and product leads to design challenges, rituals, and recurring engagement rhythms (weekly prompts, check-ins, spotlight moments)

• Ensure Founding Members, CLC participants, and general members feel seen, valued, and supported

• Design social engagement mechanisms within content experiences

Community Management & Operations

• Serve as first responder to community inquiries, celebrations, and conflicts—ensuring our tone, voice, and values show up everywhere

• Lead onboarding of members into cohorts and special events

• Facilitate and moderate live chat, event threads, and network-wide moments

• Monitor usage and surface insights for improvement and content generation

• Design and implement social media strategies across platforms

• Drive community engagement and growth across all channels

Platform & E-Commerce Management

• Maintain and update our WordPress/WooCommerce website

• Configure and manage product listings in WooCommerce

• Set up and maintain on-demand printing through drop ship and similar services

• Optimize product pages for conversion and user experience

• Implement technical solutions that enhance community experience

• Troubleshoot technical issues and ensure optimal site performance

AI Collaboration & Automation

• Partner with AI Architect to set up AI agents for community onboarding, nudging, and FAQ response

• Automate badge issuing, welcome flows, and member highlights

• Help define the "voice" and vibe of automated community interactions

• Use AI tools to summarize conversations, identify trending topics, and assist in creating scalable engagement rituals

Cohort Support & Program Facilitation

• Manage engagement within Connected Leaders' Collectives

• Facilitate introductions, nudges, and accountability check-ins

• Help coaches and facilitators stay informed on participant status

• Coordinate reminders, recap posts, and community follow-ups

Who You Are:

• 3-5+ years of experience in online community management, digital operations, or e-commerce

• Experience with WordPress, WooCommerce, and digital platforms

• Working knowledge of on-demand printing platforms (Printify, Printful, etc.)

• Deep empathy and high emotional intelligence—you see and care for people in digital spaces

• AI-native or fluent in learning fast: ChatGPT, Notion AI, automation tools (N8N, Zapier, Airtable, Tally, Slack, Circle, etc.)

• Strong technical troubleshooting abilities and basic design skills

• Experience working across teams, building community operations, and scaling with systems

• A natural connector and encourager, with operational chops to back it up

Bonus If You:

• Have experience in leadership development, coaching communities, or purpose-driven brands

• Can run challenges, gamified community flows, or digital rituals

• Know how to turn community insights into product/content improvements

• Have experience with creating social proof and testimonial collection processes

• Possess basic design skills and familiarity with design software

Technical Skills:

• WordPress/WooCommerce

• Community platform management

• Social media management tools

• Basic HTML/CSS knowledge

• Printify/on-demand printing platforms

• Design software (Canva, Adobe Creative Suite, etc.)

• Automation tools (N8N, Zapier, Make, etc.)

• Analytics and reporting tools

At REV, we offer a strategic solution with our Meaningful Connection Training. We empower leaders to foster deep, sustainable connections within their teams, ensuring every employee feels valued, supported, and integral to a larger mission. By implementing our scalable and measurable strategies, we help organizations create thriving cultures, drive innovation, and enhance overall team performance.

Company Description

At REV, we offer a strategic solution with our Meaningful Connection Training. We empower leaders to foster deep, sustainable connections within their teams, ensuring every employee feels valued, supported, and integral to a larger mission. By implementing our scalable and measurable strategies, we help organizations create thriving cultures, drive innovation, and enhance overall team performance.