Mortgage Customer Outreach Specialist II
- Initiate contact with consumers in early to late stage of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans or identify referrals to Loss Mitigation or Alternative Lending as necessary.
- Analyze financial statements and loan opening documents to assess the likelihood of recovery.
- Perform skip tracing.
- Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the various stages of delinquency.
- Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
- Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
- Analyze account files to assess whether referral to foreclosure is appropriate.
- Identify and resolve problematic account situations where appropriate. Understand the workflow necessary for account maintenance/corrections.
- Assist in the training of new hires as requested by management.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned. Scope of Responsibilities: Initiates direct contact with consumers. Education and Experience Required: A combined 3 years' higher education and/or work experience, with a minimum of 1 year collections or customer service experience. Ability to communicate effectively and professionally over the phone. Excellent communication and customer service skills. Experience and skill with negotiation. Proficiency with word processing and spreadsheet software. Education and Experience Preferred: Bachelor's degree. 2 years' collections experience. Knowledge of M&T systems. Familiarity with skip tracing software and servicing systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location. Location Clanton, Alabama, United States of America
Recommended Jobs
Construction Materials Field Technician
Founded in 1964, TTL is an engineering design firm focused on delivering integrated infrastructure solutions for public and private clients. From site and corridor selection to due diligence, design, …
Construction Project Coordinator
Job Title: Construction Project Coordinator Department: Construction Reports To: Manager, Construction Project Management Employment Status: Hourly (Non-exempt) Primary Location: Hun…
Press Brake Operator
General Job Description: Job Title: Press Brake Operator Location: Calera, Alabama Company: Plant Power & Control Systems About Us: Plant Power & Control Systems is a leading manufac…
Board Certified Behavior Analyst BCBA Telehealth Remote (N/A)
Join Our Nationwide Telehealth Team at United Care ABA! As Medicaid funding drops, most are stepping back. We're stepping up. Help us make sure no child is left behind no matter the zip code or …
Healthcare Call Center Agent
Healthcare Call Center Agent - Fully Remote Position (Seasonal through April 2026) Are you passionate about helping others and making a difference from the comfort of your home? At Leading Edge Co…
Principal, Stars Enterprise Activation - Insurance Operations
**Become a part of our caring community and help us put health first** The Stars Enterprise Activation Principal coordinates, implements, and manages oversight of the company's Medicare/Medicaid Stars…
Real Estate Associate
About Primer Fixing our K-12 education system is a civilizationally-important problem. We believe that all of our problems — including the ones that dominate the headlines — are downstream of educ…
Staff Accountant
📍 Now Hiring: Staff Accountant | Spanish Fort, AL We’ve partnered with a leading provider of industrial and marine services known for delivering high-quality solutions across shipbuilding, energy, …
HVAC Controls Project Manager
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, plac…
Associate Actuary, Analytics/Forecasting
**Become a part of our caring community and help us put health first** The Associate Actuary, Analytics/Forecasting analyzes and forecasts financial, economic, and other data to provide accurate and t…