IT Helpdesk/Systems Support

IT Helpdesk/Systems Support Irondale, Alabama **Onsite** Contract $21/hr - $25/hr Open to working onsite in Birmingham, Alabama? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue and answer incoming calls. There are in person duties with end clients and the potential to assist with telecommunication projects. Contract Duration: 6 months **Required Skills & Experience** + High School diploma or equivalent, college degree preferred. + 2-4 years' experience installing, configuring and resolving complex PC support issues + Should possess strong customer service skills and good verbal communications skills. + Should possess strong working knowledge of Microsoft Office applications. + Should possess good analytical/trouble shooting skills. + Previous ticketing system experience is nice to have. + Should have A+ certification and possess good written skills. **What You Will Be Doing** Daily Responsibilities + Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network. + Provide excellent customer service. + Must complete time critical assignments on time to meet company goals and customer deadlines. + Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts + Must enter all work into ticketing system + Must comply with all policy and procedures of the company + Complete assigned tasks as assigned by the System Support Manager + Install and configure replacement PCs and peripherals. + Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware) + Provide level 2 support for PCs, printers, scanners, aircards and PDA devices. + Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information. + Perform on-sight technical PC support for corporate personnel. + Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth. + Recommend products as required and in accordance with polices. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Jessica Eisenberg **Specialization:** + Technical Support