Office Manager, Alabama Depot

Job Description

Job Description

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

The Office Manager, Alabama Depot is a critical role within Patient Access (PAx). This role will be responsible for setting up a physical location in Alabama that meets state licensing requirements. This candidate will greet state regulators, accrediting officials as well as prospective patients. The ideal candidate will be detailed-oriented, has document management experience, and has strong communication skills. After successful accreditation and licensure, this role will also assist with billing, collections, and single case agreements with insurances as needed.

This is a full-time position reporting to the Associate Director of Billing & DME Operations.

Responsibilities:

• Collaborate with Patient Access leadership to identify and establish an Alabama office location that meets Alabama and Florida state requirements
• Understand accrediting body policies and procedures; serve as the primary contact for site visits by regulators or accrediting officials
• Greet and assist occasional walk-in patients seeking information about Noctrix Health products
• Support billing and collections functions including:
• Receiving and entering referral orders and prescriptions into the company's CRM system
• Following up with prescribing sites for missing documentation
• Collaborating with the Inside Sales team to collect patient consent forms and required information
• Verifying automated intake data for accuracy
• Managing documentation and maintaining complete patient records
• Coordinating with the Case Management team to ensure timely transfer of completed orders
• Utilize company-specific CRM platforms and follow established SOPs
• Maintain compliance with HIPAA, billing regulations, and insurance guidelines
• Perform inbound and outbound mail duties
• Provide general administrative support to the Patient Access team as needed

First 90 Days:

• Day 30 Objectives
  • Complete product and quality training
  • Navigate CRM and billing systems to locate patient and insurance information
  • Identify and prepare Alabama office location for setup
• Day 60 Objectives
  • Understand the company's reimbursement process
  • Independently prepare and submit electronic insurance claims
  • Conduct insurance calls for claim status updates
  • Understand accrediting body procedures and audit the office for compliance
• Day 90 Objectives
  • Successfully obtain Alabama state licensure
  • Maintain office readiness for scheduled and unscheduled inspections
  • Negotiate single case agreements with out-of-network insurers

Requirements:

• Bachelor's degree in Business, Healthcare, or a related field
• 0–3 years of experience in a medical device, pharmaceutical, or patient support environment
• Strong project management, organization, and negotiation skills
• Ability to manage tasks and projects independently with minimal supervision
• Familiarity with medical and insurance terminology preferred
• Experience with healthcare systems, CRM, and billing platforms such as Google Workspace, Niko Health, or Salesforce preferred
• Ability to work collaboratively in a remote or hybrid team setting
• Strong multitasking skills and adaptability in a fast-paced, startup environment