Automotive Call Center Agent - Powertrain

Job Description

Job Description

Are you an Automotive Technician tired of turning wrenches and ready for a change where you can put all your knowledge to use?

NOW OFFERING $1,000 SIGN ON BONUS!

Kelly Services in partnership with the Nissan is currently seeking an experienced mechanic skilled in Powertrain to work in their Powertrain Call Center validating and authorizing the technician's diagnosis.

Why you should apply?
This position is a full time, hourly, virtual/work from home opportunity. with an internationally recognized brand with $1,000 sign on bonus.

In this position, you will:

• Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis.
• Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures.
• Provide excellent customer service via phone, emails, chat, etc.,
• Must have strong communication skills and the confidence to stand by your decisions.
• Provide claim support to Nissan and Infiniti dealers
• Adjudicate warranty claims to ensure timely and accurate claim payment.
• Utilize resources like Technical Service Bulletins, Electronic Service Manuals, and Campaign publications.

Qualifications:

• Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools.
• Three or more years of "hands on" automotive repair experience. Dealership experience is a plus.
• ASE Master preferred, must have A1, A2, and A6
• Computer Skills: Ability to work with multiple computer screens. Typing speed of 30 wpm or better.

Benefits:

• Weekly Pay
• 16 paid holidays
• 2 weeks Paid Time Off (accumulated)
• Enhanced Medical Benefits
• Kelly Perks-Discount Program

Company Description

A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

Company Description

A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.