Revenue Officer (On-Site)

Job Description

Job Description

Job Summary: A Revenu Officer is responsible for delivering high-quality customer service and accurate data entry. This role involves supporting taxpayers through phone calls, emails, and correspondence related to local business licenses and sales and use tax online systems.

Duties and Responsibilities:

• Handle a high volume of inbound and outbound phone calls, providing clear and concise information to taxpayers.
• Offer online support to taxpayers, addressing inquiries and resolving issues promptly.
• Communicate effectively through email, drafting correspondence and responding to inquiries.
• Accurately enter and update data in relevant systems, ensuring data integrity.
• Meet deadlines with minimal supervision, managing time efficiently.
• Perform additional tasks as assigned on a daily or weekly basis.

Education and Experience:

• Minimum of 1-2 years of experience in an office environment with significant inbound and outbound phone responsibilities.
• At least 3 years of customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with business tax requirements in Alabama, California, Louisiana, Georgia, and Texas is advantageous.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with the ability to communicate effectively with customers and colleagues.
• Proficient in 10-key typing with a speed of 10,000+ keystrokes per hour.
• Keen attention to detail, capable of proofreading correspondence and identifying errors.
• Ability to read and interpret city and county tax ordinances.
• Competence in preparing routine correspondence with minimal guidance.
• Strong mathematical skills, including performing basic computations using calculators or spreadsheet software.
• Problem-solving abilities to satisfactorily resolve routine situations based on supervisor’s guidance or established instructions.

Work Environment:

• The noise level in the work environment is usually moderate, typical of an office setting.
• The employee will work at an individual workstation, utilizing a telephone and computer.

Physical Demands:

• Must be able to remain stationary for most of the day.
• Constant operation of a computer and other office productivity machinery, such as a printer or copy machine.
• Occasional movement within the office to access files or office equipment.
• Frequent communication via telephone, requiring clear and effective speech.

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.