Service Order Dispatcher Lead

: Pay Rate: USD $22.83 per Hr. Telecommute Status: Onsite Announcement: PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: AbilityOne: N/A : PRIDE Industries Job: Service Order Dispatcher Lead Job Code: G82 - RU-Service Order DispLead SCA Occup: 01320 Service Order Dispatcher Salary Grade: Federal Wage Determination or Collective Bargaining Agreement FLSA Status: Non-Exempt Approval Date: March 2017 POSITION SUMMARY: Under general supervision the Lead Service Order Dispatcher leads work teams, prioritizes, assigns, and coordinates daily staff activities. The lead Service Order Dispatcher performs, receives, records, and distributes work orders to service crews upon customers; requests for service and performs a wide variety of administrative and clerical tasks. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service. TYPICAL DUTIES: 1. *Leads a work team, prioritizes, assigns and coordinates daily staff activities. 2. *Trains and assists workers in performing duties. 3. *Monitors progress of tasks and inspects completed work to ensure quality. 4. *Observes, receives, obtains, and documents information from multiple sources, with focus on customer service. 5. *Researches complaints and recommends resolutions. 6. *Translates oral information from the client accurately and completes data entry into work order software. 7. *Identifies, organizes, plans, and prioritizes requirements of maintenance and repairs. 8. *Relays work orders, messages, and information to others by phone, written form, e-mail, and in person. 9. *Creates, coordinates and tracks service orders to ensure work is authorized and meets time requirements. 10. *Audits, files, and maintains documents and records for accuracy and completeness. 11. *Prepares records and reports as needed. 12. *Represents PRIDE to customers, the public, and other external sources. 13. *Follows all safety rules. 14. *Maintain good working relationship with workers and customers. 15. May schedule maintenance service. 16. Performs other duties and projects as required.

• Denotes Essential Job Function

MINIMUM QUALIFICATIONS:

• At least one year of related work experience.
• Familiarity with work order software and other programs relevant to the industry.
• General office computer literacy including skill to operate word processing, spreadsheet, Internet.
• Ability to multitask and work in a fast paced environment.
• Ability to train employees in proper practices and procedures.
• Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others.
• Ability to build effective working relationships with staff, customers, and others.
• Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems.
• Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.
• Ability to manage and accurately track resources and time, and adapt to changing work priorities.
• Ability to speak, read, and understand English.

EDUCATION REQUIREMENTS: High School Diploma or GED CERTIFICATES OR LICENSES REQUIRED: The following licenses or certificates may be required depending on local, state and/or contract requirements: Valid Driver's License PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Maneuvering to and around equipment
• Bending, stooping, and reaching
• Utilizing keyboard
• Monitoring computer systems
• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision
• Moving or lifting boxes up to 25 pounds
• Answering/making phone calls
• Communicating with others

WORK ENVIRONMENT: Work is primarily performed at a customer's location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. At PRIDE, we make a difference in the lives of many, one job at a time. How to Apply: If you are interested in working for this unique organization that blends business with a social mission, please apply online at Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more! PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.