Customer Success Manager

Summary

We are looking for a proactive and strategic Customer Success Manager (CSM) to join our team. As a CSM, you’ll be responsible for managing customer relationships, ensuring successful product adoption, and driving long-term customer satisfaction and retention.

Duties

•Build and maintain strong relationships with assigned customers, understanding their goals, challenges, and success metrics.
•Onboard new customers and guide them through product implementation and adoption.
•Act as the main point of contact for customer questions, feedback, and escalations.
•Monitor customer health and usage data to identify opportunities for engagement, growth, and risk mitigation.
•Collaborate cross-functionally with Sales, Product, and Support teams to ensure a seamless customer experience.
•Conduct regular check-ins, business reviews, and training sessions to drive engagement and renewals.
•Advocate for the customer internally by providing feedback to improve our product and services.
•Identify upsell or expansion opportunities and partner with Sales to close them.
•Track key customer success metrics (e.g., NPS, retention rates, churn) and provide reports as needed.

Requirements

•2–3 years of experience in Customer Success, Account Management, or a related client-facing role.
•Excellent interpersonal, communication, and problem-solving skills.
•Strong organizational skills and ability to manage multiple accounts.
•Proactive, self-motivated, and comfortable working in a fast-paced environment.
•Experience with CRM platforms like Salesforce, Zendesk, Gainsight, or HubSpot.
•Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).

Nice To Haves

•Experience in SaaS, B2B software, healthcare, fintech, etc.
•Familiarity with customer success platforms and data-driven success strategies.
•Ability to manage enterprise-level or high-value clients.

Benefits

•Competitive salary and performance-based bonuses
•Health, dental, and vision insurance
•Flexible working hours and remote options
•Professional development opportunities
•Inclusive and collaborative team culture

Work Remotely

This is a remote position