Partnership Success, Support Associate

Overflow.

The Most Powerful Giving Platform On The Planet.

Overflow is the philanthropy platform for today pairing modern technology with an uncomplicated approach to giving. We are a Series B startup founded in Silicon Valley with an audacious mission to inspire the world to give. We are backed by top-tier VC firms ( Uncork , Craft & Village Global ) and strategic angels & leaders within organizations like Hubspot, Golden State Warriors, Carta, Lyft, Stripe, & Venmo.

We are addressing a $450B philanthropic market ripe for disruption. Overflow is a B2B SaaS company that unlocks net-new donations for nonprofits solving some of the most pressing problems we face as a civilization. We are working to make generosity frictionless across all asset classes and we are starting with stocks. Some of the top nonprofits in the world trust us and we are positioned to lead the market as a top payments provider. Learn more about why we started this company .

FOUNDING PRINCIPLES

Overflow was founded on the Ancient Christian _ Proverb 11:24 “The world of the generous gets large and larger.” _ It is teachings similar to this that guides, empowers, and directs our executive leadership team.

In Office Requirements

Monday & Wednesday collaboration days are mission critical to each role.

Birmingham, Alabama

JOB DESCRIPTION

As a Support Associate, you’ll respond to incoming inquiries from donors and clients with a combination of knowledge, professionalism, and empathy. You’ll be responsible for graciously handling support tickets via email and phone channels. You’ll be successful in this role if you diligently work to become a product expert, which will quickly build trust with donors and clients. Your adept handling of inquiries and dedication to providing exceptional support will maintain the Overflow standard of world-class support.

REPORTS TO

Support Specialist Lead - Kevin Bautista

RESPONSIBILITIES

• Use product knowledge to respond professionally and knowledgeably to donor and client support inquiries

• Ensure excellent tracking of tickets and documentation of best practices

• Maintain and continue to enhance our support response templates and help articles

• Communicate effectively with Overflow’s engineering team to inform product updates, issues, bug reports, and feature requests

• Work closely with the Success Team to ensure transparency

• Be an expert on Overflow’s suite of products

NON NEGOTIABLE QUALIFICATIONS

• Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”

• Agreement with Overflow Values which inspires Overflow Company Culture

• Willingness to travel & participate in in person gatherings

• Commitment to serving the evangelical Christian church space, along side wider 501c3 non profit space

DESIRED TECHNICAL SKILLS & APTITUDES

• You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.

• You care about the details and won't stop until a solution is found.

• You engage clients and donors from a place of authenticity and empathy, seeking to creatively problem solve to meet needs.

• You're an outstanding verbal communicator that knows how to think on your feet and work with a team to to reach the best possible solution.

• You're an exceptional written communicator with a talent for making clients and donors feel known and understood, and an ability to craft comprehensive, well-informed communications.

• You are exceedingly organized and are skilled in managing and following up on many tasks at once.

• You are ready to move fast and learn fast!

• Willingness to participate in light support monitoring during certain holidays and additional work during peak giving seasons.

• Experience on the staff of nonprofits or churches is a huge bonus!

TECH STACK

• GENERAL TEAM

• SUPPORT TEAM

OFFER LETTER

COMPENSATION PACKAGE

BASE SALARY 💰 Payable on a bi-monthly basis & subject to all withholdings & deductions as required by law

EQUITY GRANT 📈 Subject to approval by Board of Directors, 4 year vest, 1 year cliff

BENEFITS OFFERING

* These details are for information purposes and are subject to any company policy or plan changes

Medical Health Plan 🏥

Dental Care Plan 🦷

120 hours paid time off (PTO) earned on an accrual basis 🏖️

Company-paid holidays 🎄 🎇 ✝️

Dependent Care FSA (DCFSA) 👪🏼

Paid parental leave plans 👩🏼‍🍼👨🏽‍🍼

Generosity Fund 🎁

Disney Park Experience 🐭 🏰

401(k) Plan

IRL Gatherings

Mental Health Stipend