Restaurant General Manager
- Comprehensive Benefits : Medical, dental, vision, 401(K), and paid time off.
- Competitive Pay & Performance Incentives : Monthly and annual bonuses based on performance.
- Professional Development : Paid management training program to enhance skills and advance career - we promote from within.
- Referral Program : Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
- Exclusive Discounts : Access exclusive employee discounts.
- Holidays : Most locations closed on Thanksgiving and Christmas.
- Supportive Community : Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
- Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate "Hospitality DNA."
- Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities.
- Drive incremental sales through exceptional service and coaching team members on upselling techniques
- Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends.
- Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth.
- Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness.
- Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction.
- Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews.
- Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success.
- Requires progressive restaurant/hospitality management experience. For external hires, recent prior experience as a General Manager is required.
- Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations.
- Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
- Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
- Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth.
- Understanding of managing inventory, cost of goods, financial control (P&L)
- General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems
- Experience in casual or upscale dining
- Hospitality or Business degree
- Culinary and kitchen acumen - experience managing / running culinary / kitchen operations
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