Assistant Manager / Operations

Job Description

Job Description

Benefits:

• Above & Beyond Award ($75 gift card)
• Referral Bonus ($250 per referral that remains 60 days)
• Employee Discounts (30% in-store year-round, 50% off AO & AOA Brand)
• Positive, fun work environment
• Opportunity for growth within the company
• Flexible schedule

Do you have a passion for leadership, operations, and creating a welcoming guest-first culture?
Are you motivated to work closely with the Store Manager to develop a team, oversee inventory operations, and ensure excellence on the sales floor? This might be your dream job!

At Alabama Outdoors, we’re serious about providing an incredible guest experience in an active, fun, lifestyle apparel environment.

We are looking for an organized, detail-oriented, and engaging Assistant Store Manager who can balance guest service on the sales floor with operational excellence in warehouse and inventory functions. This role is critical in leading alongside the Store Manager to ensure smooth daily operations and outstanding guest service.

Position Summary
The Assistant Store Manager works directly with the Store Manager to:

• Ensure staff are properly trained and developed to create a warm, welcoming, guest-first environment.
• Maintain optimal sales floor coverage, ensuring tasks are completed at the right times, and that floor set and recovery meet company expectations.
• Oversee inventory operations at the store and warehouse level, with a focus on receiving, outbound shipping, transfers, returns, and maintaining inventory accuracy.
• Oversee training of all e-commerce processes, back-of-house duties, and shipment processing to ensure accuracy and efficiency.
• Prepare, communicate, and execute operational tasks and needs within specified timelines.

Time in this role will be spent both leading the team on the floor and overseeing operational and warehouse procedures. The balance will shift depending on seasonal demands.

Position Attributes

1. Ability to lead, coach, and develop a team
2. Passion for welcoming and serving guests
3. Strong multi-tasking skills
4. Sharp attention to detail
5. Efficiency in completing and delegating tasks
6. Effective problem-solving skills
7. Excellent communication with consistent follow-up and follow-through
8. Strong organizational ability

Expectations and Objectives

1. Partner with the Store Manager to ensure staff are trained, sales floor is covered, and floor set/recovery meet expectations.
2. Intentionally develop the Team to be “Welcoming and Helpful” through training and feedback.
3. Oversee the receiving and staging of all new inventory accurately and on time; tag when needed.
4. Ensure all special orders, transfers, and RTVs are completed accurately and on time.
5. Ensure Charge Sends, E-commerce, and Store Ship-to-Customer orders are processed accurately and on time.
6. Perform scheduled and on-demand cycle counts with accuracy and timeliness.
7. Coordinate inventory-related needs with the Store Manager, including staffing for steaming, folding, and merchandising new products.
8. Oversee daily replenishment of inventory from back stock to the sales floor.
9. Ensure all returned products are processed, tagged, steamed, or folded, then placed back on the floor or sent to the correct location.
10. Maintain and organize all inventory/backstock storage areas.
11. Communicate inventory discrepancies to the appropriate team members as needed.
12. Oversee and communicate supply needs for the location.

Position Requirements

• Experience in the retail or guest service industry
• Previous supervisory or management experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to lift or move up to 50-pound boxes or racks
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Ability to remain on your feet for extended periods of time
• Proficiency with Point of Sale systems and ability to oversee team transaction accuracy
• Proficient in Excel and POS back-end systems for reporting, tracking, and operational needs
• Confidence in managing inventory and warehouse operations, including receiving, transfers, RTVs, replenishment, cycle counts, and shipment processing
• Ability to oversee and train team members in e-commerce, back-of-house operations, and shipment workflows

How to Apply
Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first. Please include any related experience in retail, guest service, or management.

Pay Range
$17-20 An Hour (Based on Experience)