Front of House Team Member

Job Description

Job Description

THE JOB IN ONE SENTENCE

You are the reason guests come back, not just because the food is good, but because of how you made them feel.

What does winning look like in this role?

Six months from now, a great FOH Team Member at Chick-fil-A Hueytown has done these things:

Regular guests know your name — or at least your face — and ask for you.

You’ve handled a frustrated guest on your own, recovered the experience, and they left smiling.

Your accuracy is reliable. Your Team Leader has never had to correct the same order mistake twice.

You’ve noticed something that needed doing — the napkin under the refill, the name remembered, the extra step nobody asked for — and you did it without being told.

Someone on the leadership team has said: “We’d like to talk to you about a Team Leader role.”

WHAT YOU’LL BE DOING DAY-TO-DAY

• Taking orders at the counter and drive-thru with accuracy and a genuine smile

• Delivering food with urgency and care — to tables and drive-thru windows

• Engaging guests with warmth, eye contact, and real hospitality — not just processing transactions

• Maintaining cleanliness in your station, the dining room, and all guest-facing areas

• Responding to guest needs and recovery moments with speed and sincerity

• Supporting your team leader and kitchen team so the whole operation stays in rhythm

OUR STANDARD: UNREASONABLE HOSPITALITY

At Chick-fil-A Hueytown, we don’t just serve food — we create stories of care. That means the napkin placed under the refill. The name remembered on the second visit. The extra step nobody asked for but everyone notices. That’s our standard, every shift. If that resonates with you, you’ll fit right in.

WHO THRIVES HERE

• People who genuinely like people — this isn’t performance, it’s personality

• People who stay positive when it gets busy instead of shutting down

• People who notice what needs to be done without being asked

• People who show up on time, every time — and take that seriously

WHAT WE NEED FROM YOU

• Reliable availability, including some morning or evening shifts and at least one Saturday per month

• A positive attitude that holds up under pressure

• Ability to stand and move for an entire shift in a fast-paced environment

• No prior restaurant experience required — we will train you. What we can’t train is character.

BENEFITS

• Competitive hourly pay

• Free meal every shift

• Sundays off — always, no exceptions

• Direct2Care: free tele-health access connecting you with real health providers from your phone

• Chick-fil-A Leadership Scholarship opportunities

• Real coaching and development — from Day One, you’re known by name, not a number on a schedule

• A founding team opportunity — the people who join now help shape what this place becomes

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.