Service Manager
Location: Mobile, AL Key Points:
- Rapid Growth & Stability – Join a company with strong financials, a history of success, and ambitious expansion plans.
- Entrepreneurial Culture – A dynamic, fast-paced environment where creativity and initiative are encouraged and rewarded.
- Career Development – Internal promotion is prioritized, with ongoing training and clear paths toward leadership.
- Work-Life Balance – Generous PTO, and comprehensive benefits help support your well-being.
- Community Engagement – Participate in Community Impact Day, giving back to the areas where you live and work.
- Lead the day-to-day service operations of the branch, managing 6-10 service technician productivity, dispatch, and department budgets.
- Partner with the Branch Manager and collaborate closely with the parts and sales teams to ensure a unified customer experience.
- Serve as the face of the service department, modeling exceptional customer interaction and driving satisfaction and retention.
- Ensure service metrics are met or exceeded, while maintaining strong operational efficiency and team morale.
- Provide leadership, support, and accountability to the team of seven technicians and related staff.
- Implement best practices in technician scheduling, safety, and service quality.
- Contribute to branch-wide performance meetings and work closely with regional leadership on strategic goals.
- Minimum of 3–5 years of experience overseeing operations, including managing technicians in a machinery or related service environment, preferable heavy equipment/forklift.
- Strong customer service and leadership skills, with the ability to lead by example and resolve challenges proactively.
- Experience with technician dispatch and service department KPIs.
- Strong communication, budgeting, and problem-solving abilities.
- Ability to work independently while being part of a collaborative, cross-functional team.
- Valid driver’s license and a safe driving record
- Must be able to complete a pre-employment drug test and background check
- Bachelor’s Degree is preferred but not required
- Medical
- Dental
- Vision
- Accident Insurance
- Short-Term Disability
- Life Insurance
- 401K with Company Match starting immediately
- Parental leave for both moms & dads
- PTO
Recommended Jobs
Litigation Secretary
Job Description Job Description Job Summary: The Litigation Secretary will be responsible for providing comprehensive administrative and clerical support to litigation attorneys and partners. …
Automotive Technician - Kia of Daphne
Job Description Job Description Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To su…
Financial Analyst
Financial Analyst – Automotive Industry Location: Birmingham Alabama | Salary: $80,000 - $90.000 Come join our team! Searching for an Financial Analyst with 3 - 5 years of experience. Worki…
Internship - Audit
Job Description Job Description Salary: Our audit internship gives students and recent graduates the opportunity to experience a complete audit from the unadjusted trial balance to drafting th…
Warehouse Associate II
Job Description Job Description NPW is seeking dependable, motivated individuals to join our warehouse family! With over fifty years of selling both traditional & performance parts, NPW is at th…
Launch Support SME
Job Description Job Description Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers …
Quality Technician (CMM Operator)
Job Description Job Description Position Summary: Quality Control focuses on process control and providing accurate feedback to internal customers. Responsible for the effective management and/o…
AI Solutions Engineering Delivery Lead Save for Later Remove job
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in tr…
Director of Real Estate
About the role: Landing is looking for a strategic, high-performing Director of Real Estate to lead the charge in expanding our footprint across the U.S. This role is for a seasoned dealmaker read…
Travel RN-ICU-Intensive Care Unit in Birmingham, Alabama
Job Description Job Description Looking to level up your career and boost your income? At Voyage Healthcare, we help connect nurses, therapists, and allied health pros with high-paying travel job…