Front Office Assistant

HighFive Healthcare
Decatur, AL
Description

At Price-Denton Endodontics, the Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties And Responsibilities

  • Greet patients and visitors warmly and professionally.
  • Answer phone calls and direct them appropriately.
  • Schedule and confirm patient appointments.
  • Efficiently check patients in and out.
  • Verify patient information and insurance coverage.
  • Collect and post payments accurately.
  • Assist with patient paperwork and medical history updates.
  • Document accurate notes and records in patient accounts.
  • Manage communication with referring practices.
  • Perform administrative office tasks using a computer and dental software.
  • Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

  • 1+ years of dental front desk experience preferred.
  • 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
  • Strong verbal and written communication skills.
  • Basic understanding of dental insurance
  • Proficiency with computer-based tasks.
  • Professionalism, reliability, and a positive attitude.
  • High school diploma or equivalent.

Benefits Offered

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Long and Short-Term Disability
  • Paid Time Off
  • 401(k) with Company Match
Posted 2026-03-06

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