Senior Account Manager

Job Description

Job Description

Role Objective

The Senior Account Manager (SAM) serves as the strategic partner and trusted advisor to key clients. This role focuses on cultivating long-term relationships, aligning IT services with client objectives, ensuring satisfaction, and driving revenue growth through account expansion and solution selling.

Key Responsibilities

• Build and maintain long-term client relationships to drive retention and satisfaction.

• Serve as the main point of contact for escalations, resolving issues promptly and effectively.

• Identify upselling and cross-selling opportunities across managed service offerings.

• Coordinate with internal teams including support, sales, and project management for seamless service delivery.

• Conduct regular business reviews and provide clients with insights and recommendations.

• Stay informed about industry trends and advise clients on emerging technologies and best practices.

• Manage contract renewals and lead negotiation of service terms.

• Develop custom IT roadmaps for clients to support their operational growth.

• Represent the organization at client meetings, industry events, and networking opportunities.

• Maintain accurate client records, contracts, and interactions in company systems.

• Maintain working knowledge of all tools, platforms, and services provided by the organization.

Required Qualifications

• Minimum 3 years of account management experience in the MSP, IT services, or technology industry.

• Demonstrated success in client relationship management and solution-based sales.

• High school diploma or equivalent.

Preferred Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.

• Relevant industry certifications (e.g., CompTIA, ITIL, Microsoft, AWS, Cisco).

• Practical experience with MSP service models and IT consulting.

Technical Skills

• Strategic Account Planning

• Conflict Management

• Client Communication

• CRM Proficiency

• Technical Knowledge of IT Infrastructure and Services

Soft Skills

• Clear and Professional Written Communication

• Strong Attention to Detail

• Analytical Thinking and Problem Solving

• Organization and Prioritization

• Customer-Centric Mindset

• Independent and Collaborative Work Ethic

Benefits and Perks

• KPI-based performance bonuses

• Opportunities for career growth and IT certifications

• Participation in industry events and conferences

Work Environment

• Professional office setting with optional remote flexibility.

• Routine use of computers, communication systems, and general office equipment.

Physical Demands

• Ability to sit for extended periods.

• Capable of lifting/moving equipment up to 25 lbs.

Work Schedule

• Standard full-time schedule (Monday–Friday).

• 40+ hours per week with occasional evening/weekend events.

• Flexibility required to support clients in different time zones.

Travel Requirements

• 20–30% travel to client sites.

• Occasional travel for trainings or company events.

• Must have reliable transportation.

Security & Authorization

• Must be a U.S. citizen.

• May require security clearance for specific client contracts.

Company Description

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.

Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.

Company Description

StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.\r\n\r\n Founded in 2003, StaffSource now has a 20+ year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.