Studio Manager

Job Description

Job Description

Responsible for:

• Studio growth
• Studio compliance
• Team development

• I am responsible for building a cohesive team
  • Every team member is an Ideal Team Player (ITP)
  • Every team member is bought into the vision
  • Every team member has clarity on how to perform their role
• I am responsible for creating clarity
  • Every team member is able to answer the following questions:
    • Why do we exist?
    • How do we behave?
    • What do we do?
    • How will we succeed?
    • What is most important right now?
    • What part do I play in achieving our vision?
• I am responsible for over-communicating clarity
  • Empower all team members to be aligned around our vision through effective communication
    • Emails
    • GroupMe
    • Trainings
    • Strategics
    • Studio visits
    • Goal setting
• I am responsible for reinforcing clarity
  • Promote health and success in my studios through:
    • Hiring
    • Team meetings
    • Performance reviews
    • Rewards and recognition
    • Employee dismissal

• Bi-Weekly Strategic with COO
• Create yearly, quarterly, and monthly goals with supporting strategic plans
• Lead weekly team meeting
  • WIG session
  • Team development
    • Role playing
    • Feedback spaces
    • Education and training
  • Planning and executing marketing events
• Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)
• Hiring coaches with the support of the Lead/Head Coach (monthly churns <5%)
• Lead, monitor, develop, and evaluate the performance of all studio teams
  • Coaches:
    • Closing: 60%+
    • Utilization: 80%+
  • Sales Associates:
    • Booking 2+ intros per shift
    • Closing: 60%+
• Analyze metric reports to identity and take action on:
  • Studio gaps
  • Individual team member gaps
• Bi-annual (April/October) performance reviews for:
  • Head coach/Lead Coach (team member review)
  • All Sales Associates (team member review)
• Lead your team to deliver exceptional customer service

• Stay in compliance with our Business Policies guide
• Create Sales Associate shift schedule to ensure that only 1 SA is on shift for all hours of operation
  • If there is an ASL in studio, ASL may work for 10 hours each week with SA overlap
• Respond to all relevant emails within 24 hours
• Meet all deadlines given by your Chief Operating Officer
• Process all churns, freezes, and upgrades/downgrades within 3 business days of submission
• Ensure that all class procedures are executed
  • Sign in and station assignment
  • OTBeat system running through the class
  • Class clock started when coach says treadmills - hit your green start button
  • Class starts on time - define on time
  • No members allowed in after the 5 minute mark

• During each class check in while in studio, SL is out in the lobby:
  • Supporting SAs with check in
  • Welcoming members into the studio using their first names
  • Developing relationships with members through conversations
  • Ensuring that the lobby experience for members is exceptional