Service Manager

Service Manager – C. A. Russell Automotive Group | Full-Time Location: One of our C. A. Russell Automotive Group dealershipsSchedule: Full-time | On-site | Monday–Saturday availability preferred C. A. Russell Automotive Group is currently seeking a skilled and motivated Service Manager to join our fixed operations leadership team. This position is responsible for overseeing the daily operations of a dealership service department, driving customer satisfaction, team performance, and overall departmental profitability. The ideal candidate is an experienced service professional with strong leadership skills and a hands-on management style who is looking for a long-term role with growth potential. Key Responsibilities: * Oversee service department operations including advisor workflow, technician dispatching, and overall efficiency * Lead, support, and coach advisors, technicians, and support staff * Monitor and improve key performance indicators (e.g., ELR, hours per RO, CSI, CP/RO count) * Ensure consistent, professional communication with customers and resolution of concerns * Maintain manufacturer compliance and dealership operational standards * Manage service scheduling, capacity planning, and shop flow * Collaborate with parts, sales, and warranty departments for streamlined operations * Participate in the hiring, training, and performance management of service team members Requirements: * 3+ years of experience in a dealership service management or senior service advisor role * Strong interpersonal and team leadership skills * Proven ability to achieve fixed operations goals and manage customer satisfaction * Familiarity with dealership systems (e.g., Reynolds & Reynolds, CDK, Xtime, etc.) * Understanding of warranty procedures and manufacturer compliance * Ability to thrive in a fast-paced environment with shifting priorities * Valid driver’s license and clean driving record * Must pass a background check and drug screening Preferred Qualifications: * OEM experience (Ford, Chrysler Dodge Jeep Ram, etc.) preferred * Manufacturer fixed ops training or certifications * Experience managing both main shop and Quick Lane operations Compensation & Benefits: * Competitive base salary plus performance-based bonuses * Health, dental, and vision insurance * Paid time off and holidays * Opportunities for advancement within the C. A. Russell Automotive Group * Professional and supportive work environment About C. A. Russell Automotive GroupC. A. Russell Automotive Group is a growing family of dealerships committed to customer satisfaction, operational excellence, and long-term success. We provide a supportive environment for our team members and value those who take pride in leadership, teamwork, and delivering results. Equal Opportunity EmployerC. A. Russell Automotive Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.