Retail Account Manager

Job Description

Job Description

About Best Care Home Services:

Best Care Home Services is a leading provider of home service solutions, specializing in HVAC, plumbing, and electrical work. With a focus on delivering exceptional customer experiences, we are dedicated to providing quality service, reliable solutions, and expert craftsmanship to homeowners. Our team of professionals works diligently to ensure every job is done right the first time, offering peace of mind to our customers. At Best Care, we pride ourselves on our core values of integrity, excellence, and commitment to both our customers and our employees. We foster a collaborative and supportive work environment, providing opportunities for growth and development, all while upholding the highest standards of service in the industry.

Retail Account Manager (RAM)

The Retail Account Manager (RAM) is responsible for driving retail sales and service performance, as well as managing budgets across assigned locations and accounts. The RAM will build strong relationships with key partners, oversee their assigned territories, and lead through team development, training, and market knowledge. This role also involves managing sales teams, staff development, and budget oversight.

Essential Duties and Responsibilities

Customer Service

• Ensure BCHS provides exceptional customer service by coaching and developing the team to deliver outstanding experiences.
• Foster a positive, enjoyable environment for clients, store personnel, and employees.

Driving Results

• Plan and execute new product launches, promotional activities, and corporate programs with a focus on retail results.
• Develop and implement continuous strategies for retail sales growth, including in-store events designed to increase sales.
• Understand and monitor competitor strategies to adjust BCHS tactics as necessary to drive success within the retail store environment.
• Conduct business reviews with Store Directors and SASMs to strategize retail sales growth.

Department Stores (e.g., Home Depot)

• Train, and develop Customer Scheduling Agents (CSAs), focusing on reducing turnover and improving productivity.
• Build strong relationships with store teams and district management.
• Ensure stores and displays are properly merchandised for optimal visual appeal, focusing on permanent and promotional displays.
• Provide timely feedback to relevant personnel on the effectiveness of strategies, trainings, and products.
• Identify strengths and areas for improvement within each account, developing action plans with specific goals and timelines.
• Oversee all budget and expense management related to the territory..

Requirements

• Ability to work in a retail store environment.
• Capable of standing and walking for up to 4 hours at a time.
• At least 3 years of account management experience.
• Weekend availability required.