Customer Account Representative
Job Description
Job Description
Description
We are seeking a Customer Account Representative to join our dynamic team in Birmingham, AL. This role involves managing client accounts, ensuring customer satisfaction, and providing ongoing support to strengthen client relationships. The ideal candidate is highly organized, solution-oriented, and passionate about delivering top-tier service.
Serve as the main point of contact for assigned customer accounts
Maintain long-term relationships by understanding client needs and ensuring satisfaction
Address inquiries, issues, and service requests in a timely and professional manner
Track account performance and prepare status reports
Collaborate with internal teams to ensure smooth service delivery
Identify opportunities for upselling or expanding services
Assist in contract renewals and billing coordination
Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)
2+ years of experience in account management or customer service
Strong communication and interpersonal skills
Excellent organizational and problem-solving abilities
Proficiency in CRM software and Microsoft Office Suite
Ability to manage multiple accounts with attention to detail
Competitive salary ($60,000 - $65,000 annually)
Health, dental, and vision insurance
Paid time off and holidays
Professional development and training programs
Opportunities for career growth within the company
Supportive and collaborative team environment
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