Service Analyst

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

This position is responsible for using strong communication and technical skills to properly handle service inquiries and process benefit renewals.

• Support and assist administrators with basic ongoing system functions andquestion
• Identify and assess customers’ needs to achieve satisfaction
• Troubleshoot and research issues to identify root causes
• Use deductive problem-solving skills to investigate and solve a broad range ofproblems.
• Assist with reporting requests
• Update the system with any requested changes (ex. plan, rate, or rule updates)
• Assist with ACA processes and data auditing
• Understand employee benefits and necessary configuration rules, including costcalculations
• Attend all team and global team meetings
• Attend all webinars for respective system/vendor
• Train administrators and update custom administrative user guides
• Create and maintain client documentations and records
• Follow communication procedures, guidelines, and policies
• Perform Open Enrollment (OE) demos for current clients
• Stay current with system information, changes and updates
• Facilitate client calls when needed
• Assist with agenda and call notes for client calls

Required: Bachelor's degree in Computer Science or related field, with 3 plus years experience working with data warehousing and programming. Proficiency in VB.net, ASP.net, HTML, SQL Server.

• Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm
• Good customer service skills or prior experience
• Ability to multi-task, prioritize, and manage time effectively
• Solid technical skills, especially with SaaS and Excel
• Excellent grammar and communication skills
• Project management skills
• Basic mathematical skills
• Ability to work in a team-oriented environment
• Strong communication skills and active listening

Behaviors: Ability to function independently, to proactively offer creative solutions to data challenges as they arise and to communicate effectively with vendors, clients, and coworkers.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.