Customer Care Representative

Customer Care Representative Needed Immediately

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our loving and enthusiastic team at OnTime Service, a family-operated company since 1975 dedicated to leaving things better than they found them. As a Customer Care Representative , you'll have the opportunity to interact with customers, book service calls, and ensure their satisfaction.

What's in it for You?

• Full benefits: 401(k), medical, dental, vision, life, AD&D, short & long-term disability, critical illness, accident, and hospital indemnity coverage
• Consistent, year-round work with no seasonal layoffs
• Company vehicle with covered fuel, insurance, and maintenance
• Paid holidays, vacation, and a company-provided iPhone
• Ongoing training to keep your skills sharp
• Fun team events, from Baron’s games to Top Golf outings

Why You’ll Love It Here

• Work-life balance is key—we prioritize your ability to be present for life’s important moments
• Supportive culture that celebrates achievements and encourages growth
• A commitment to integrity: We never pressure our team to upsell unnecessary services

Your New Role

• Handling inbound and outbound calls to customers
• Recording important information and booking calls
• Communicating daily with team members
• Commitment to world-class customer service
• Meeting quality and customer satisfaction goals
• Superior oral/written communication skills
• Ability to work well under pressure
• Effective time management and organization
• Strong decision-making and negotiation skills
• Accurate job notes and database management
• Building productive relationships with team members and customers
• Providing timely feedback to management

Requirements

• High School Diploma or GED
• 1-2 years of call center or customer service experience
• Working knowledge of computers and software applications
• Experience with business management software tools preferred
• Strong customer service and communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Team player

If you are a dynamic and motivated individual looking to grow in a fun and rewarding environment, apply now to join our team!

Supplemental pay

• Commission pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance