Remedy/Helix Software Developer
- Maintain and enhance IT Service Management infrastructure while ensuring optimal system performance and user satisfaction
- Perform application development utilizing the BMC Remedy/Helix/ITSM platform
- Administer and maintain baseline, overlaid, and custom applications
- Plan, test, and implement system upgrades to ensure platform currency and stability
- Maintain and optimize Remedy Change Management, Release Management, Problem Management, and Task Management modules
- Ensure process workflows align with organizational requirements and industry best practices
- Administer application data on a daily basis
- Process queries and generate reports as requested by end users
- Interface directly with customers to troubleshoot issues and provide technical resolution
- Work closely with cross-functional team members to ensure cross-platform module compatibility and standardization
- Maintain comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for team members
- De-conflict competing requests and requirements to ensure optimal resource allocation
- Establish, maintain, and follow documented processes and procedures
- Ensure compliance with established protocols and continuous improvement initiatives
- Demonstrate excellent problem-solving and analytical skills
- Utilize strong communication and customer service abilities
- Work collaboratively in a team environment
- Adapt to new situations
- Work late night maintenance windows to support patching as needed
- Work independently with minimal supervision, with a high level of accuracy and attention to detail
- Other duties as assigned
- Bachelor's degree in a related field preferred
- Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex: Security+)
- 5+ years of directly related software developer experience
- Proven experience with the BMC Remedy/Helix ITSM platform
- Strong understanding of ITIL processes and frameworks
- Experience with system administration and application development within Remedy/Helix
- Willing, and able, to work late-night maintenance windows to support patching and system updates
- Must be a US citizen
- Candidate must be in possession of a minimum DoD issued Secret Clearance
- Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry up to 20 pounds at a time
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Education/Training:
Experience:
Security:
Physical Requirements:
Salary: $105,000 - 120,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
Recommended Jobs
Senior Instrumentation Designer
ATSS is looking for a Sr Instrumentation Designer Instrumentation Designer (Sr level 8+ years of industrial experience preferred)
Engineering Manager | Prototyping
Job Description Job Description Are you a hands-on Engineering Manager with rapid response prototyping experience? Heil Environmental, part of Environmental Solutions Group (a Terex company) has…
Director of Business Applications
Director of Business Applications Location Birmingham, AL (Tuxedo area) : Company Description PS Logistics is the largest and fastest growing flatbed trucking and multi-modal non-asset logistics comp…
Driver Helper
Halsey Foodservice is a leading provider in the foodservice industry, committed to delivering quality products and exceptional service. We are currently seeking dedicated full-time Driver Helpers to …
Product Manager
About D3: D3 is building the world’s first purpose-built blockchain for DomainFi —bringing domain tokenization and DeFi primitives to a massive, rapidly growing $350B+ real-world asset class …
Accounts Payable Clerk
The mission of Cowin Equipment Company is to always satisfy or exceed our customers’ expectations for quality. In the pursuit of this mission Cowin is committed to providing our employees a safe and h…
RN / Director Of Clinical Operations - Hospice
Job Description Job Description Overview Office Location: Florence Schedule: Monday – Friday 8:00 am to 5:00 pm/Quarterly AOC on call Are you a clinical hospice leader looking for a ne…
Asset & Wealth Management Tax Manager Save for Later Remove job
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations an…
Speech and Language Pathologist - Oxford, AL
Job Description Job Description Master's degree in Speech-Language Pathology, active SLP license and 1+ year of Speech-Language Pathology experience required. Applicants who do not meet these qua…
Nurse Practitioner
Nurse Practitioner | Montgomery, AL $130K-$150K Annual Salary Direct Hire Opportunity! Trinity Employment Staffing Agency is looking for a Nurse Practitioner for a direct hire opportunity! We…