CSR Inside Sales

Job Description

Job Description

Job Title: Customer Service Representative

Department: Sales

Reports To: National Sales Manager

FLSA Status: Non-Exempt

Date: January, 24 2024

Job Description

Summary

Responsible for the promotion and sale of all Douglas products within the assigned territory. Responsible for taking customer information, entering quotes, processing orders and completing necessary documentation for shipments. Will assist in the development of Distributors, Original Equipment Manufacturers (O.E.M), Engineering/Consultants and End-Users.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any questions concerning the mental and/or physical capacity to perform essential duties and responsibilities will be determined by appropriate medical personnel. All procedures as outlined in the Employee Handbook are required to be followed to retain employment.

Essential Duties and Responsibilities

Must be able to professionally represent company products and develop customer relationships on a daily basis over the phone. Must be able to operate computers, enter quotes on a computer, convert orders and process all required paperwork to help ensure a smooth and trouble-free quote to order process for the customer.

Responsibilities relative to each assigned customer account include sales growth and quotation follow-up.

Establish good communications and working rapport with internal and external customers to insure a high level of customer service is delivered to all assigned accounts.

Understand Douglas products and the mechanical applications in which they are used.

Proficiently use computer software including but not limited to Microsoft Word, Excel, Power Point, and e-mail.

Apply verbal and written communication skills to customers in English.

Continually exhibit the qualities of trustworthiness, a strong work ethic, and positive attitude.

Manage and organize own work while remaining a team player.

Continually participate in additional training related to the Job.

Perform extra assignments in other areas and related task assignments in the work area.

Regular, consistent attendance, available to deal with daily issues during normal business hours, odd or extra hours will be required as needed.

Work Environment

Generally, the work required for this position is conducted in an office environment. However, while performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts extreme heat and cold (non-weather). The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 25 pounds. The employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Specific vision abilities required by this Job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities required by this Job include ability to hear customer.

Education and/or Experience

High School Diploma (or equivalent) and five years related experience and/or training; or equivalent combination of education and experience.

Training, Certifications, Licenses

Valid State Drivers License. Background, DMV, credit checks and drug and alcohol screening may be conducted as a condition of employment and continued employment.

Protective Equipment

Safety glasses, steel toe boots, hard hat, and earplugs.

Acknowledgement of Receipt

This is to acknowledge that I have received my job description and had an opportunity to ask questions about it before I signed it. I understand that the company may make changes from time to time, and that the company will communicate such changes to me as needed.

Douglas Rulmeca is a leading manufacturer of conveyor components, delivering high-quality solutions with innovation and precision.
As part of the global Rulmeca Group, we offer the stability of an industry leader with the agility of a growing company.
Our team-focused culture, competitive pay, and excellent benefits make us a top choice for career growth and development.
Join us and be part of a company that values your skills, invests in your future, and drives excellence in manufacturing!

Company Description

Douglas Rulmeca is a leading manufacturer of conveyor components, delivering high-quality solutions with innovation and precision.\r\nAs part of the global Rulmeca Group, we offer the stability of an industry leader with the agility of a growing company.\r\nOur team-focused culture, competitive pay, and excellent benefits make us a top choice for career growth and development.\r\nJoin us and be part of a company that values your skills, invests in your future, and drives excellence in manufacturing!