Operations Coordinator, Enterprise Freight

Job Description

Job Description

*This role will be on-site in Bessemer, AL. Schedule: Wednesday-Saturday, 2:30pm-1am.

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The On-Site Operations Coordinator at Riverstone Logistics (RLX) is a pivotal role responsible for overseeing and managing all aspects of the dedicated dry van trailer operations at high-volume enterprise client facilities. Stationed on-site, this supervisor not only serves as the face of RLX but also leads the operations team, embodying a servant leader mindset while ensuring seamless load execution, trailer maintenance, and carrier alignment to meet key performance indicators (KPIs) for On-Time Pickup (OTP) and On-Time Delivery (OTD). This high-accountability position requires exceptional leadership, collaborative customer service, proactive problem-solving, extreme attention to detail, and the ability to work in both outdoor and office environments. The supervisor will leverage RLX’s TMS (Turvo), customer-specific TMS, trailer tracking software, and other systems to deliver world-class service and drive continuous improvement.

Essential Duties and Responsibilities

· Team Leadership: Provide on-site leadership organizing day-to-day activities of coordinators including general administrative and management support.

· Asset Management: Oversee the on-site pool of RLX’s dry van trailers, ensuring optimal utilization, availability, and condition for dedicated drop trailer operations at enterprise client facilities; maintain accurate inventory records by tracking equipment, tools, and materials.

· Trailer Maintenance: Monitor trailer quality, coordinate regular maintenance and repairs, and address issues to ensure compliance with safety standards, DOT regulations, and customer expectations; keep work areas clean, organized, and hazard-free to prevent loss or damage.

· Carrier Coordination: Collaborate with carrier partners to align daily load plans, confirming shipping hours, load readiness, and driver ETAs; schedule deliveries and pick-ups while making decisions on shipping/scheduling to achieve OTP and OTD KPIs.

· Customer Representation: Serve as RLX’s on-site ambassador, building strong relationships with enterprise client teams through proactive communication, urgency, and a servant leader approach; be the primary contact for jobsite issues, concerns, and deliveries.

· Load Execution: Manage the end-to-end shipment lifecycle, from load intake to delivery confirmation, adhering to customer-specific SOPs and service level agreements (SLAs); assist with loading and unloading as needed.

· Issue Resolution: Swiftly investigate and resolve operational issues (e.g., trailer shortages, carrier delays), escalating when necessary and following through to confirm resolution; anticipate challenges and develop proactive solutions.

· System Accuracy: Ensure accurate data entry and maintenance across RLX’s TMS (Turvo), customer-specific TMS, and trailer tracking software, providing real-time visibility into load statuses; use logistics IT to monitor and optimize shipping procedures.

· Performance Monitoring: Track and report KPIs, with a primary focus on On-Time Pickup (OTP) and On-Time Delivery (OTD); analyze logistics-related data and suggest improvements for efficiency, collaborating with leadership to drive continuous process enhancement.

· Process Improvement: Identify operational inefficiencies or recurring issues, proposing and implementing solutions to enhance service delivery and client satisfaction; participate in pre-shift and post-shift meetings to align logistics with client goals.

Minimum Qualifications (Knowledge, Skills, and Abilities)

· 2+ years of logistics, transportation, or freight experience in a customer-facing or asset management role, preferably in an on-site or embedded capacity at client facilities.

· Proven leadership and proactive problem-solving skills, with a track record of quick decision-making in fast-paced environments.

· Servant leader mindset, prioritizing client needs, carrier collaboration, and RLX’s commitment to excellence.

· Results-oriented with extreme attention to detail in managing assets, tracking shipments, and ensuring compliance with DOT regulations and facility protocols.

· Proficiency in transportation management systems and trailer tracking software; experience with customer-specific TMS or ERP systems is a plus.

· Strong written and verbal communication skills, with a customer-first approach to building relationships and resolving escalations.

· Comfortable working in both outdoor environments (in all weather conditions) and office settings, with strong multitasking abilities across multiple systems.

· Ability to work independently on-site at client facilities, with flexibility for high-volume locations and occasional travel.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work outdoors in all weather conditions (rain, shine, heat, cold) for trailer inspections, carrier coordination, and asset management, and to perform office-based tasks using multiple computer systems (e.g., Turvo, customer TMS, trailer tracking software). The employee is frequently required to communicate effectively with clients, carriers, and internal teams in person, on the telephone, and via email or other computer-related messaging. The employee is occasionally required to maneuver about client facilities, move/manipulate various objects up to 50 lbs., and assist with loading/unloading. This position may require extended work hours and occasional travel.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.