Key Account Manager

Job Description

Job Description

Primary Responsibilities:

• Serve as the primary liaison between clients, external vendors, and internal teams to coordinate efficient and timely project management.
• Develop and maintain strong, long-lasting client relationships, acting as a trusted advisor for all strategic client initiatives.
• Account revenue and profitability growth.
• Drive cost reductions and process improvements with the customer.
• Manage quote inquiries, including logging and processing them through the ERP system, to ensure seamless service delivery for our clients.
• Lead strategic account planning to enhance client satisfaction, including annual reviews and strategic discussions to align with client needs and business goals.
• Oversee contract and purchase order review and processing - either directly or through a designated team - to ensure seamless client service.
• Ensure adequate demand visibility in the ERP system to support operations and meet client needs effectively.
• Collaborate with cross-functional teams to identify opportunities to enhance client partnerships, consistently exceeding customer expectations.
• Work with Altius's Accounting Department to ensure clients maintain agreed-upon

The successful candidate will bring a high-energy, results-driven mindset and take full ownership of their assigned accounts, using an ownership mentality. They will be accountable for driving profitable growth, operational performance, and customer satisfaction by deeply understanding the customer’s needs and aligning internal resources to deliver comprehensive supply chain solutions. This individual will think strategically, act decisively, and execute relentlessly - balancing sales growth, margin performance, service levels, and long-term value creation. They will serve as the single point of accountability for the customer relationship, proactively identifying opportunities, resolving issues, and continuously raising the bar for both the customer and the business.

Qualifications

• Experience : 5+ years in account management, client success, preferably within manufacturing, supply chain, or related sectors.
• Technical Aptitude : Strong technical skills and ability to interpret complex technical requirements, offering customized solutions that meet client specifications.
• Education : A BS or BA is strongly preferred, though equivalent work experience that demonstrates client management skills is also valued.
• Ability to travel ~ 20%

Skills

• Interpersonal Skills : Excellent communication—written, verbal, and interpersonal—with a talent for building strong client relationships.
• Technical Skills : Proficiency in Microsoft Office Suite and ERP systems. Engineering-related education or technical aptitude is a plus.
• Reasoning Ability : Strong problem-solving skills with the ability to make sound judgment calls in client-related matters.
• Math Skills : Comfortable with calculations, including decimals, fractions, percentages, and basic formulas.

Altius is an equal opportunity employer.

Altius is a manufacturing and supply chain company built for customers who care about execution. We source, manufacture, and deliver engineered fasteners, fabricated components, machined parts, and Class C supply programs for OEMs across HVAC, automotive, elevator, and industrial markets. Our operations include U.S.-based manufacturing, global sourcing, VMI, kitting, and 3PL services — all focused on reliability, speed, and cost control.

Company Description

Altius is a manufacturing and supply chain company built for customers who care about execution. We source, manufacture, and deliver engineered fasteners, fabricated components, machined parts, and Class C supply programs for OEMs across HVAC, automotive, elevator, and industrial markets. Our operations include U.S.-based manufacturing, global sourcing, VMI, kitting, and 3PL services — all focused on reliability, speed, and cost control.