Site Operations Associate

Job Description

Job Description

About Discovery Life Sciences:

Discovery Life Sciences (DLS) is a leading provider of highly characterized human biospecimens and cellular starting materials to advance cell and gene therapy and precision medicine programs for cancer, infectious disease, and other complex conditions. We routinely manage hundreds of studies and expertly test thousands of biospecimens simultaneously. Leading biopharma, diagnostic and academic institutions trust us to quickly deliver high-quality biospecimens and reliable, reproducible biomarker data, so they can outpace their competition and push the leading edge of innovation using our Science at your Service TM business model.

Position Summary:

Are you a detail-oriented communicator eager to make a difference? We're seeking a dedicated Site Operations Associate to facilitate our blood donation process and play a pivotal role in our Donor Clinic team.

A Day in the Life of a Site Operations Associate at Discovery Life Sciences:

• Check donors in upon arrival; Ensure proper paperwork is completed by donor
• Communicate with donors to discuss the donation process
• Create donor profiles in Salesforce database
• Update donor information within the appointment Calendar
• Schedule donor appointments
• Assign collection kits to donor appointments in Salesforce
• Check donors out by using virtual payment system
• Set up daily appointment spreadsheet

Must-Have Qualifications (Education, Skills, Experience):

• Highschool Diploma or GED required.
• Phlebotomy experience strongly desired
• Must be able to tolerate the sight of body fluids including blood/blood products
• Experience with Microsoft Excel, Word, PowerPoint, and Google Docs.
• SalesForce.com experience is desirable but not required
• Able to work independently as well as in a team setting
• Excellent verbal and written communication skills

Key Responsibilities:

• Create Donor profiles in Salesforce database
• Schedule Donor appointments
• Communicate with donors via telephone, email, or text to verify appointments
• Direct donors to collection areas.
• Communicate with donors to discuss the donation process
• Update source documentation
• Perform collection kit assignment and labeling
• Conduct weekly kit inventory reconciliation
• Maintain all copy materials (informed Consents, Collection Forms, etc..)
• Update donor information within the appointment Calendar and associated spreadsheets
• May serve as backup to other Site Operations Associates
• Assist with any other departmental projects as needed (including phlebotomy)
• Maintain cleanliness, safety compliance, and universal precautions in all work practices, remaining compliant to all health, safety and infection control requirements
• Follow company policies and procedures, and regulatory requirements
• Respect the privacy of the personal information of patients, co-workers, and all individuals with whom the Company interacts
• Ensure compliance with all laws and regulations applicable to the Company and its operations

Compensation and Benefits:

Discovery Life Sciences is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's qualifications, skills, and experience. Your annual salary is only one part of your total compensation package. Other benefits: Competitive salary and benefits package options including:

• Free medical, dental, vision, life, and disability which start on your first day of employment. Free medical, dental and vision options for you!
• 401(k) match program which starts on your first day of employment
• Time away from work (Generous vacation and paid time off, your BIRTHDAY, paid parental leave, paid family leave, etc.).
• Professional development opportunities and reimbursement for relevant certifications.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program

Location and work hours:

• This is an on-site position at our Huntsville, AL campus.
• Work hours are Monday – Friday 7am – 4pm

We are actively seeking motivated, dedicated individuals like you to join our thriving organization. As a leader in our industry, we offer unparalleled opportunities for professional growth and success.

Apply Now to join our team!
Visit dls.com/careers for more details.