Customer Service Rep

CAI
Montgomery, AL
Customer Service Rep **Req number:** R6714 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As the Customer Service Rep, you will be the first point of contact for our client's providers, delivering exceptional support and addressing inquiries. **Job Description** We are seeking **Customer Service Representatives** to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is **remote** and **full-time. Due to our end client, clients must reside in North Carolina.** **What You'll Do** + Respond to provider questions, emails, and calls in a timely and professional manner + Assist with navigating and resolving a variety of issues, including claims and continuity of care + Work towards meeting and exceeding call center metrics + Manage a high volume of inbound and outbound calls with efficiency and courtesy + Maintain detailed records of interactions, transactions, and comments + Collaborate with Provider Relations and Contracts teams to ensure seamless service + Contribute to team efforts by accomplishing related results as needed **What You'll Need** Required: + High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred + Experience in customer service, ideally in a healthcare setting + Strong communication skills, both verbal and written + Ability to handle stressful situations with patience and professionalism + Proficiency with computers and typical office software + Knowledge of healthcare systems and terminology is a plus + Flexibility to work holidays and extended hours as required by the Department. **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111. $17.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Posted 2025-12-03

Recommended Jobs

Maintenance Technician

RAM Partners, LLC
Madison, AL

About Us RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States.  We specialize in multi-family community managem…

View Details
Posted 2025-10-28

Machine Learning Engineer, Risk AI/ML

Coinbase
Montgomery, AL

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, ev…

View Details
Posted 2025-11-14

Experienced GM Automotive Service Technician - Climate Controlled Shop!

McConnell Automotive
Mobile, AL

Tired of working in a HOT service shop all summer long and freezing during the winter months? McConnell Automotive now has a Climate Controlled Shop offering the best working conditions! In addition, …

View Details
Posted 2025-08-28

Commercial Specialist

AutoZone, Inc.
Florence, AL

**Job Description** **Responsibilities** + Assistcommercial customerswith product selection and order management. + Maintain accuratebilling recordsand ensureon-time deliveries. + Conductaccount visit…

View Details
Posted 2025-11-07

Spectrum Event Sales Representative

Synergy Sales Co
Dothan, AL

Are you looking for an uncapped commission pay scale? Do you feel like you’d thrive in a Performance-Based Culture where Top performers are recognized monthly with awards and bonuses? Then Apply toda…

View Details
Posted 2025-11-11

CDL A Owner Operator (OTR)

AC Line Express Inc
Mobile, AL

We run a simple model: low deductions, full transparency, and absolutely NO ESCROW. Your money is your money - we don’t hold it and we don’t play games with it. You Get: ~88% of the load. …

View Details
Posted 2025-12-02

Command and Control Sr Software Engineer

GD Mission Systems
Huntsville, AL

Responsibilities for this Position Command and Control Sr Software Engineer ID: 2025-69327 USA-AL-Huntsville Required Clearance: Secret Posted Date: 11/17/2025 Category: Engineeri…

View Details
Posted 2025-11-17

Physical Education Teacher - SPED

Montgomery, AL

Summary ...Responsibilities Physical Education (P.E.) Teacher - Special Education $5,000......  ......in our on-campus school, Liberty Point...??...is a year-round teaching position....??.…

View Details
Posted 2025-11-26

Administrator, Ambulatory Surgery Center

Community Health Systems
Birmingham, AL

This position is for a full time Administrator at a Urological Ambulatory Surgery Center located in Birmingham, AL. **Benefits** include a competitive total rewards package designed to support the hea…

View Details
Posted 2025-11-22

Server / Cashier - PT

TravelCenters of America
Montgomery, AL

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us dai…

View Details
Posted 2025-11-24