Automotive Service Dispatcher

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. What We Offer

• Health Insurance with optional Vision and Dental coverage
• Employer provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Paid Company Holidays and Closed on Sundays
• Paid Vacation, Paid Sick Leave, and Paid Training
• Consistent, high volume
• Clean and modern facility with 87 bays and plenty of floor and storage space
• Work-Life Balance / Family-Friendly and Inclusive Team Culture
• Ongoing Professional Development

Responsibilities

• Implement and execute successful quality control processes
• Ensure work is completed correctly and as requested
• Road test vehicles to duplicate guest concerns when necessary
• Maintain a high-quality of service repairs and minimal comebacks
• Conduct periodic spot checks of completed jobs for thoroughness and quality
• Prioritize and control comebacks
• Manage an efficient dispatch schedule, assigning repair orders to technicians based on their skill set and availability
• Control the flow of work through the shop to ensure optimal utilization of resources
• Monitor technician workload and strive to distribute work evenly to maximize efficiency and avoid overload, especially for specialized technicians or equipment (e.g., alignment lift and other specialty lifts)
• Analyze operational data and performance metrics to identify trends, areas for improvement, and potential capacity risks
• Coordinate with service advisors and technicians to determine job status, estimated completion times, and potential delays
• Prioritize repairs based on urgency and client needs, balancing routine tasks with emergency situations
• Handle unexpected changes, such as breakdowns or delays, by adjusting schedules and communicating with affected parties
• Communicate job status updates, time changes, and cost estimates to customers and service advisors, setting appropriate expectations
• Ensure complete, clear, and timely repair order documentation
• Maintain an accurate repair log and track vehicle progress

Qualifications

• High school diploma or the equivalent
• Minimum 2 years of automotive technician experience required
• Minimum 1 year of automotive shop dispatch experience required
• Demonstrated track record analyzing, identifying, and developing solutions to problems that impact the customer
• Integrity and honesty are absolute requirements
• Ability to type and utilize all functions of a computer and various operating programs
• Efficiency using Microsoft Suite Programs such as: Excel, Word, and Outlook
• Valid driver’s license and good driving record
• Ability to pass pre-employment drug screen and subsequent random drug screens

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.