Dispatcher

Job Description

Job Description

Description:

About Us:
At Standard Heating and Cooling , we’ve built a strong reputation in the Birmingham area for dependable residential HVAC and plumbing services. We pride ourselves on professionalism, responsiveness, and doing the job right the first time. As we grow, we’re looking for a skilled Dispatcher to keep our field operations running smoothly and efficiently.

Do you love routine and tend to gravitate to what is familiar to you? Would those that know you describe you as precise, accurate and factual? When it comes to being dedicated to the tasks that are assigned to you, is there no one more single focused and attentive? Would you describe yourself as a perfectionist? Do you prefer to manage tasks rather than people?

• Our Dispatchers are the most important teammates in our organization.
• A great opportunity to learn our business and grow your career into other areas of our organization.
• A culture that rewards hungry, humble and smart.

As our Dispatcher, you’ll be the central hub between our customers, field technicians, and office team. You’ll manage job scheduling, communicate with customers, and coordinate daily routes to make sure each job is handled quickly and professionally.

Day-to-day responsibilities include:

• Dispatch HVAC and plumbing technicians based on skill set, availability, location, and urgency
  
• Monitor field progress and adjust the schedule as needed (emergencies, delays, cancellations)
  
• Keep customers updated with appointment times and technician ETAs
  
• Enter and maintain job details and customer information in dispatching software
  
• Prioritize same-day and emergency calls
  
• Work closely with CSRs and team leads to meet daily service goals
  
• Be a reliable support resource for our technicians in the field
  

• 2+ years of dispatching experience (HVAC, plumbing, or similar trades preferred)
  
• Excellent communication skills—confident over phone, text, and email
  
• Strong organizational skills and the ability to stay calm under pressure
  
• Proficiency with dispatch or field service software (like ServiceTitan, Housecall Pro, etc.)
  
• A team-player mindset and ability to adapt in a fast-paced environment
  

• Be part of a well-established, locally trusted company
  
• Competitive pay based on experience
  
• Full benefits package (medical, PTO, holidays, etc.)
  
• Opportunities to grow as we expand services
  
• A family-oriented culture where your work truly makes an impact
  

Ready to join a team that values professionalism and teamwork? Apply today and help us continue delivering top-quality HVAC and plumbing service across Birmingham!