Guest Services Team Member - Sand Mountain Park & Amphitheater

Job Description

Job Description

GUEST SERVICES TEAM MEMBER - Sand Mountain Park & Amphitheater

SMP SFM, LLC

LOCATION: Albertville, AL

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES COORDINATOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will also provide registration, membership and scheduling support with a variety of clerical activities and related tasks.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Provide world class care within our child watch team
• Directly aligns with the venue's Mission Statement and Core Values
• Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
• Assists with inbound and outbound phone calls while consistently delivering our Customer Experience Standards
• Assist Guest Services Coordinator with member enrollment, check in and relations
• Cultivate an environment of world-class guest service with enthusiasm to all visitors, members and customers
• Register guests for memberships, day-passes, leagues, camps, clinics, drop-ins, etc.
• Be knowledgeable about prices, programming and the daily venue schedule
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Assist with developing the Summer Day Camp and Child Watch programming
• Assist with scheduling and coordinating all facility events and parties
• Ensure all party details are executed as planned, tracked with detailed and organized files
• Ensure all birthday parties are being executed in every aspect according to the venue standards
• Additional tasks assigned by management

THE IDEAL CANDIDATE HAS:

• A strong passion for serving
• Proficient administration skills
• Proven ability to learn new software programs
• Proven success in managing multiple tasks at one time
• Experience and success in customer service, leadership and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be detail-oriented and have outstanding organizational skills
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
• Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facility has intermittent noise